Experience

University of Saint Joseph

• Macao
• Higher Education
• 300 - 400 Employee

• Helpdesk Coordinator

  • 2011 - Present



Visiting Nurse & Health Services of Connecticut, Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• IT Manager

  • May 2007 - Feb 2011

  • A member of the senior management team and had the role of the IT HIPPA/Security Officer. Responsible for all network infrastructure, hardware, software, servers, phone systems, cellular phones, laptops, and desktop computers. Key person to recommend new hardware or software, enhancements, and direct IT projects. Extensive experience working with Vendors, Technical Resources and clients, to maintain, repair or replace any and all hardware or software. • Responsible for the entire organization’s Information Technology for over 300 end users. Environment consisted of 25 Windows Server 2003/2008, VMware/virtualization, Microsoft Office, Healthwyse patient application, Great Plains accounting software, Alloy Navigator 6 for ticket tracking and asset management, PBX telephony system and smart phone support. • Managed a team of 2, network/systems administration and PC technician, responsible for hiring/firing, performance reviews, coaching and mentoring. • Managed an annual budget up to 500K, separate project budgets and created 5 and 10 year long-term financial forecast.



Travelers Life & Annuity

• Senior Information Systems Specialist / Developer

  • Jan 1997 - Jan 2007

  Senior Information Systems Specialist• Responsible for working on technology projects in Host/Mainframe, and Distributed Server environments. Primary technical contact for several system applications. Create technical specifications based on business requirements, analyze and calculate estimates, and code enhancements to various applications. Responsibilities include 24-hour on-call duties, participation in integrated testing, implementation of enhancements, resolving production problems and handling customer requests.