Experience

Keolis Downer

• Urban Transit Services
• 300 - 400 Employee

• Customer Service Officer

  • Feb 2023 - Present

• Relief Charters Coordinator

  • Jun 2023 - Aug 2023



Sydney Bus Museum

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Staff

  • Apr 2021 - Present

  Member of general volunteer staff as well as IT Manager and Memberships Officer. Member of general volunteer staff as well as IT Manager and Memberships Officer.



HSI

• United States
• E-Learning Providers
• 200 - 300 Employee

• Jr Network Administrator

  • Nov 2021 - Dec 2022

  - Being the first point of contact for IT issues for over 110 members of the HSI APAC team, as well as providing support to the US based IT team and an additional 400 employees. - Asset management including purchasing, setup and distribution of hardware such as laptops, tablets, mobile phones and peripherals - Microsoft Azure including Intune, Microsoft 365, Active Directory - Device management including leading the rollout of Jamf for MacOS devices and Intune for PC's - Being the first point of contact for IT issues for over 110 members of the HSI APAC team, as well as providing support to the US based IT team and an additional 400 employees. - Asset management including purchasing, setup and distribution of hardware such as laptops, tablets, mobile phones and peripherals - Microsoft Azure including Intune, Microsoft 365, Active Directory - Device management including leading the rollout of Jamf for MacOS devices and Intune for PC's



Officeworks

• Australia
• Retail
• 700 & Above Employee

• Team Member

  • Jun 2021 - Nov 2021

  Team member trained in multiple sales and support roles including: - Technology - Point of Sale - Print and Copy - Stationary - Night fill - Store presentation and layout Team member trained in multiple sales and support roles including: - Technology - Point of Sale - Print and Copy - Stationary - Night fill - Store presentation and layout



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Coach

  • Dec 2020 - Jun 2021

  In addition to regular crew member duties:- Training new staff in customer experience, food preparation, drive through and order assembly areas- Observation and guidance of existing team to facilitate further training and improvment- Supporting shift managers with lower level management roles- Developing knowledge of rostering, stock management and store operations

• Crew Member

  • Sep 2019 - Jun 2021

  Providing quality customer service, food preparation and order assembly under guidance of managers. Worked in front area including Drive Thru, Front Counter, Delivery, McCafe.