Experience

FLIP Africa

• Uganda
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Associate, Business Development

  • Sep 2022 - Present

  Client Acquisition and Relationship Management: As a Senior Associate Business Development, I identify potential clients and their unique hiring needs. I showcase our recruitment agency's services and build strong relationships with existing clients to ensure satisfaction and foster long-term partnerships.Managing Direct Sales Agents: I oversee recruitment, training, and performance of direct sales agents teams for our clients, equipping them with the necessary skills to achieve sales targets.Market Research: Conducting thorough research on industry trends, market demands, and competitors, I identify growth opportunities and develop effective revenue strategies.Marketing and Communications: I actively contribute to marketing and communications efforts. This includes developing and executing marketing campaigns, creating promotional materials, and utilizing various channels to enhance our brand presence and reach a wider audience.Proposal and Presentation: I craft compelling priposals to showcase our capabilities to potential clients. I tailor presentations to align perfectly with their needs whether in-person or virtual.Revenue Generation: I work to meet and exceed revenue targets by identifying new business opportunities, nurturing leads, and closing deals. Collaborating with the finance team, I negotiate contracts and finalize agreements for revenue growth.Collaboration with Recruitment Team: I communicate closely with our talented recruitment team, ensuring client requirements are understood. Providing valuable insights, I help match the right candidates with suitable job opportunities.Networking and Events: Actively engaging in networking activities and attending industry events, I expand our agency's reach. Building relationships with potential clients and candidates contributes to our growth and reputation.Data Analysis and Reporting: I analyze sales performance, client feedback, and market trends for data-driven decision-making. Show less

• Customer Service Associate

  • Jan 2022 - Aug 2022

  Client Relationship Management: I act as a primary point of contact for our clients, understanding their unique recruitment needs, and providing them with regular updates on the progress of job vacancies. I strive to build strong and lasting relationships to foster repeat business.Candidate Support: I assist job seekers by addressing their inquiries promptly, guiding them through the application process, and offering valuable feedback on their applications and interviews. I take pride in helping candidates with resume writing, interview preparation, and career development advice.Job Posting and Advertising: I am responsible for creating and posting accurate and up-to-date job vacancies on our website and various job boards to attract suitable candidates.Screening and Pre-Interviewing: In some cases, I conduct initial candidate screening and pre-interviews to assess their suitability for specific job roles.Coordination: I ensure smooth communication and scheduling between clients and candidates, handling interview coordination, sending timely reminders, and managing logistics efficiently.Problem Solving: I am resourceful in handling challenges that may arise during the recruitment process, whether it involves managing candidate complaints, addressing client concerns, or navigating complex recruitment scenarios.Data Management: I am diligent in updating and maintaining our recruitment database, ensuring accurate and organized records of clients and candidates.Feedback Collection: I actively seek feedback from clients and candidates to continuously improve our recruitment process and enhance overall customer satisfaction.Team Collaboration: I work closely with our recruiters and other team members, fostering seamless communication and efficient workflow within the company.Continuous Improvement: I contribute to process improvement initiatives, offering ideas to enhance our customer service delivery and streamline recruitment operations. Show less

• Solar Industry Associate

  • Jul 2021 - Dec 2021

  I helped Solar companies find the talent they need to move their business to the next level.Marketing and Sales:- Analyzed market trends and devised innovative marketing and sales strategies, leading to successful partnerships with new clients.- Introduced innovative marketing strategies, contributing to revenue increase.Client Relationship Management:- Cultivated and nurtured long-term relationships with clients, resulting in an increased client retention rate.- Conducted virtual and in-person meetings with prospective clients, securing partnerships with 15 key clients within six months.Outreach and Recruitment:- Conducted proactive outreach efforts, making 100 cold calls per week, resulting in 20 new potential partnerships per month.- Spearheaded the recruitment process, screening and interviewing applicants for solar Industry Clients.Customer Satisfaction and Recognition:- Implemented a customer feedback system that decreased complaints by 12% and improved overall customer satisfaction by 15%. Show less



Founders Lounge UG

• Communications Associate

  • Mar 2023 - Present

  As a Communications Associate, I am dedicated to conveying the organization's messages effectively, enhancing our brand image, and ensuring that our communication strategies support our overall mission and objectives. Through clear, strategic, and engaging communication, I contribute to the success and reputation of our organization. Content Creation: I am responsible for creating a wide range of content, including articles, blog posts, social media updates, and internal communications, to convey our messages and information effectively. Social Media Management: I manage our social media profiles, develop content calendars, create engaging posts, and monitor interactions to enhance our brand's online presence and engagement with our audience. Communications: I facilitate communication within the organization by drafting internal newsletters, updates, and announcements to keep our community informed and engaged. Event Coordination: I assist in planning and executing events and other communication-related activities, ensuring they align with our objectives and deliver a positive experience for attendees. Crisis Communication: In times of crisis or sensitive situations, I work alongside the crisis communication team to develop and disseminate appropriate messages to manage and mitigate potential reputational risks. Brand Management: I help maintain and enhance our brand identity, ensuring consistency across all communication channels and materials. Audience Research: I conduct research to understand our target audiences better, their preferences, and their communication habits, enabling us to tailor our messages effectively. Show less



Crown Integrated Marketing

• Nigeria
• Advertising Services
• 1 - 100 Employee

• Client Relationship Executive

  • Jul 2020 - Dec 2020

  Client Relationship Management: - Retained and expanded the portfolio of relationships through proactive, mobile, and value-adding partnership management, resulting in a 15% increase in revenue from existing clients. - Communicated effectively with clients via phone, email, and text messaging, ensuring their needs were met, and expectations were well-defined. - Cultivated and strengthened customer relationships through regular contact and on-site visits, leading to a client retention rate of 85% over two years. - Leveraged professional and personal networks to generate leads and enhance brand visibility, resulting in a 15% increase in new business opportunities. Customer Support and Satisfaction: - Analyzed client support usage data to formulate actionable recommendations, leading to a 10% improvement in customer satisfaction and issue resolution. - Monitored, followed up, and escalated cases to meet customer response commitments, maintaining a 95% customer response rate within the agreed timeframe. - Introduced innovative customer engagement strategies, leading to a 12% increase in client satisfaction scores. Sales and Business Development: - Educated prospects about services by delivering compelling presentations, contributing to a 30% increase in conversion rates from leads to clients. - Collaborated with the team to develop proposals and presentation materials, resulting in a 25% improvement in the success rate of proposals. - Successfully influenced decision-makers within client organizations to drive sales and secure long-term partnerships, contributing to a 10% growth in annual revenue. - Leveraged professional and personal networks to generate leads and enhance brand visibility, resulting in a 15% increase in new business opportunities. - Successfully closed high-value deals with key decision-makers, resulting in a 10% growth in the company's market share. Show less



UGANDA MICROCREDIT FOUNDATION

• Credit Officer

  • Nov 2018 - Oct 2019

  Credit Decision Making: - Made informed lending decisions based on comprehensive credit analysis, ensuring compliance with lending regulations and internal policies. - Managed credit limits and exposure for individual borrowers and maintained a balanced portfolio. - Provided recommendations for loan approvals or rejections, balancing risk and profitability. - Collaborated with loan committees to present and defend credit proposals. Customer Relations: -Evaluated creditworthiness of loan applicants by analyzing financial statements, credit reports, and other relevant documents. -Conducted thorough due diligence to identify and mitigate potential risks associated with lending decisions. - Built and maintained positive relationships with clients, assisting them throughout the loan application process. - Communicated effectively with clients to address inquiries, explain lending terms, and provide assistance with loan-related matters. - Conducted client meetings to gather additional information and discuss credit terms and conditions. Documentation and Compliance: - Prepared and reviewed loan documents, ensuring accuracy and compliance with legal and regulatory requirements. - Managed documentation processes, including loan agreements, collateral arrangements, and repayment schedules. Portfolio Management: - Monitored loan performance and conducted periodic reviews to assess credit quality and make necessary adjustments. - Developed strategies for non-performing loans, including restructuring or collateral liquidation. Achievements: - Achieved a consistently low default rate by implementing robust credit risk assessment processes. - Increased the efficiency of the credit approval process by 20% through the implementation of streamlined workflows. - Successfully managed a diverse loan portfolio worth 900 million while maintaining a low delinquency rate. - Contributed to the development of new credit products, resulting in a 15% increase in loan volume. Show less



Francom Solutions

• IT Services and IT Consulting

• Sales And Marketing Associate

  • Feb 2017 - 2018

  Prospecting and Customer Acquisition: - Proactively approached potential new companies and individuals, resulting in a 15% increase in the customer portfolio. - Utilized cold calling techniques, leading to a 10% increase in lead conversion rates. - Expanded the customer base by 50% through successful prospecting and client acquisition efforts. Market Research and Strategy: - Conducted in-depth research on the target audience to develop more effective marketing strategies. - Implemented data-driven strategies, resulting in a 30% improvement in customer targeting and resource utilization. Database Management and Personalization: - Established and maintained customer databases for personalized marketing approaches and improved customer engagement. Sales Achievement: - Successfully achieved agreed-upon sales targets, contributing to a 20% increase in quarterly revenue. - Cultivated and secured new customer relationships, resulting in a 25% boost in long-term, loyal customers. - Demonstrated products and services effectively, leading to a 15% increase in sales conversion rates. Overall Impact: - Throughout my tenure, I played a key role in achieving a remarkable increase in overall sales revenue for the company. Show less



Incredible youth international

• Uganda

• Volunteer

  • Sep 2016 - Feb 2017

  ACHIEVEMENTS 1.Managed to educate students about innovation, creativity and proper living and 60% of the students started small businesses during their holidays to keep them busy from peer pressure. ACHIEVEMENTS 1.Managed to educate students about innovation, creativity and proper living and 60% of the students started small businesses during their holidays to keep them busy from peer pressure.



Hai Agency Uganda Limited

• Uganda

• Marketeer

  • Jun 2016 - Dec 2016

  ACHIEVEMENTS 1. I maximized the company's sales up to 80% after I developed a marketing technique in the first month. 2. Executed a Facebook marketing program that increased sales by 22%. ACHIEVEMENTS 1. I maximized the company's sales up to 80% after I developed a marketing technique in the first month. 2. Executed a Facebook marketing program that increased sales by 22%.