Oliver Mitchell

Ireland Operations Manager at Liquidline
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Skills

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Credentials

  • Performance Management: Conducting Performance Reviews
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Developing Credibility as a Leader
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Effective Listening
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Transitioning from Manager to Leader
    LinkedIn
    Apr, 2020
    - Nov, 2024

Experience

  • Liquidline
    • United Kingdom
    • Food and Beverage Services
    • 100 - 200 Employee
    • Ireland Operations Manager
      • Jun 2022 - Present

      Managing the current operations within NI and ROI. Developing operation processes, the operational team and the logistic/hub infrastructure within NI and ROI.

    • Technical Service Manager
      • Jun 2022 - Dec 2022

      Managing and looking after the technical support team within the UK and general operations in the Republic of Ireland.Key roles:- Managing the merger of the logistics department and technical support department into the newly formed 'Technical Service Department'.- Coaching the team to achieve record 'fixed over phone' percentage of over 30% in a day. - Developing new processes within ROI due to Brexit and developing new supplier relationships to work within the European Union from within the UK. - Expanding the team with on going growth to now co-ordinate after over 30 engineers within the business.

    • Technical Support Team Leader
      • Sep 2021 - Jun 2022

      Overseeing and supporting the team in managing the break down calls, internal and external technical queries, and personally overseeing and managing the ROI engineer schedules and operations projects. Achieving high levels of response times within the technical department and maintaining a high quality of technical support within the business.Key roles - Expanding the department/upskilling/training/ and coaching - Taking on the logistics and operational tasks of the whole of ROI- Bringing a consistent level of service within the department. 15% fixed over phone, average call back 28mins.

    • Technical Support
      • Jan 2019 - Sep 2021

      Supporting customers and field service engineers with technical issues. Key achievements - Creating ADHOC technical support videos - Utilising video calling within the department - Achieving the set KPI's within the department - Upskilling to an engineer level on machine training within the department.

  • Underwoods Motoring
    • United Kingdom
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Automotive Service Advisor
      • Oct 2018 - Jan 2019

      Service Advisor for the Skoda brand Service Advisor for the Skoda brand

  • Lindacre Automotive Ipswich
    • United Kingdom
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Automotive Service Advisor
      • Mar 2018 - Sep 2018

      Service Advisor for Jaguar/Land Rover group. Service Advisor for Jaguar/Land Rover group.

  • Britcar UK
    • United Kingdom
    • Automotive
    • 1 - 100 Employee
    • Sales Executive
      • Apr 2011 - Mar 2018

Education

  • Suffolk College
    National Diploma, Vehicle Repair & Technology
    2006 - 2008
  • Colchester Institute
    First Diploma, Music Technology
    2009 - 2010

Community

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