Experience

Bookwhen Ltd

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Product Support Specialist

  • Aug 2022 - Present

• Customer Champion

  • Feb 2022 - Aug 2022



Ubisoft

• France
• Computer Games
• 700 & Above Employee

• Player Experience Interaction Specialist

  • May 2017 - Jan 2022

  Multilingual customer service via phone, email, chat, and social media, buddying, translation work, and help with recruitment. Multilingual customer service via phone, email, chat, and social media, buddying, translation work, and help with recruitment.



Freiberuflich

• Germany
• Technology, Information and Media
• 700 & Above Employee

• Copywriter & Translator (German)

  • Jun 2015 - May 2017

  Writing and editing of business communication, blog articles, and e-books as well as translation work. Writing and editing of business communication, blog articles, and e-books as well as translation work.



CALIBER INTERACTIVE LIMITED

• United Kingdom
• IT Services and IT Consulting

• Search Engine Optimization Executive

  • Jul 2012 - Jan 2015

  Multilingual link building for several campaigns and clients as well as keyword research and copywriting. Multilingual link building for several campaigns and clients as well as keyword research and copywriting.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Technical Support Advisor

  • Nov 2008 - Sep 2010

  Multilingual customer service via phone and email for a range of Apple hardware, software, and network. Multilingual customer service via phone and email for a range of Apple hardware, software, and network.



Computacenter

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• First Line Support

  • Sep 2007 - Jun 2008

  Multilingual customer service via phone for software and network issues plus training of new hires. Multilingual customer service via phone for software and network issues plus training of new hires.



gem

• India
• Non-profit Organizations

• Customer Relations Representative & Team Manager

  • Oct 2006 - May 2007

  Multilingual customer service, training of new hires; team coordination & supervision, reporting, and more. Multilingual customer service, training of new hires; team coordination & supervision, reporting, and more.



Escuela Oficial de Idiomas

• 100 - 200 Employee

• Language Assistant

  • Sep 2005 - Jun 2006

  Preparation and presentation of class material and conversation lessons as well as library work. Preparation and presentation of class material and conversation lessons as well as library work.



Druckerei Oehme

• Germany
• Book and Periodical Publishing

• Digital Media Designer

  • Jul 2003 - Dec 2004

  Handling the entire prepress workflow including design, layout, and graphics as well as client communication.

• Digital Media Designer

  • Sep 2000 - Jul 2003