Oliver Kühn

Director CRM at DataLab. GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
Düsseldorf, North Rhine-Westphalia, Germany, DE
Languages
  • German Native or bilingual proficiency
  • English Professional working proficiency
  • Spanish Elementary proficiency
  • French Elementary proficiency
Skills

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Credentials

  • Data Business Consulting
    Datentreiber
    Dec, 2021
    - Oct, 2024
  • Data Strategy
    Datentreiber
    Oct, 2019
    - Oct, 2024
  • PRINCE2 2017 Foundation
    AXELOS Global Best Practice
    Jun, 2019
    - Oct, 2024
  • Certified Scrum Master
    Scrum Alliance
    Feb, 2017
    - Oct, 2024
  • Open Water Diver
    PADI
    Aug, 2006
    - Oct, 2024
  • Negotiation Practitioner
    Jack Nasher Institut

Experience

  • DataLab. GmbH
    • Germany
    • Business Consulting and Services
    • 1 - 100 Employee
    • Director CRM
      • Nov 2018 - Present

      ▫️ Introduce a data-driven and customer-centric culture within the framework of digital transformation and organizational change▫️ Deliver consulting services and overarching project management throughout all phases of establishing, operating and optimizing a loyalty program▫️ Lead data strategy projects as well as agile development and implemention of advanced analytics use cases▫️ Manage tender processes as part of loyalty and campaign management solutions▫️ Key account management

    • Head of CRM
      • May 2015 - Oct 2018

      ▫️ Deliver consulting services and overarching project management throughout all phases of establishing, operating and optimizing a loyalty program▫️ Lead various loyalty projects at a management level as well as line-management responsibility▫️ Translate business needs into technical and analytical requirements (advanced analytics use cases)

    • Senior Consultant
      • May 2013 - Apr 2015

      ▫️ Implement loyalty and sales products and services including management, organization and execution▫️ Translate market requirements into profitable business ideas▫️ Business Development

  • eismann Tiefkühl-Heimservice GmbH
    • Germany
    • Mobile Food Services
    • 1 - 100 Employee
    • Product Owner Sales Promotion
      • Oct 2010 - Mar 2013

    • Project Manager
      • Apr 2009 - Sep 2010

  • iq media marketing gmbh
    • Germany
    • Advertising Services
    • 1 - 100 Employee
    • International Sales Consultant
      • Feb 2009 - Mar 2009

  • Secretaría de Turismo de Quintana Roo
    • Mexico
    • Government Administration
    • 1 - 100 Employee
    • International Relations
      • Apr 2008 - Dec 2008

  • Galeria Kaufhof GmbH
    • Germany
    • Retail
    • 700 & Above Employee
    • Corporate Communications
      • Mar 2007 - Feb 2008

    • Intern Corporate Comms
      • Jul 2006 - Feb 2007

  • RTL Group
    • Luxembourg
    • Entertainment Providers
    • 200 - 300 Employee
    • Special Ads
      • Jul 2005 - Jun 2006

Education

  • Hochschule Fresenius
    Diplom (M.Sc. equivalent), Media & Marketing Management
    2005 - 2007
  • Universidad La Salle Cancún
    Lic. Mercadotecnia Estratégia, International Marketing
    2006 - 2006
  • Rheinische Fachhochschule Köln
    Vordiplom, Media Economics
    2004 - 2005

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