Software Principal Engineer

• Sep 2018 - Present

Senior Software Engineer

• Sep 2016 - Sep 2018

Work on the VxRail Engineering Team, assist with advancing the VxRail hyper-converged infrastructure product line (powered by VMware vSphere), which include Dell EMC PowerEdge servers in the product catalog.Maintain close relationships between the Dell EMC Support and VxRail Engineering teams, to assist with escalations, RPQ, training, documentation, software development/validation, and offering overall assistance to both teams in helping to mature the product engineering and support strategies. Show less

Technical Support Engineer III

• Nov 2014 - Sep 2016

Supported both the VCE VxRail hyper-converged solution, and the EHC (Enterprise Hybrid Cloud) solution, as well as participating on the XBU Team in general, where we offer internal and customer support for various host-OS types (AIX, ESXi, HP, Linux, Solaris, Windows, etc), specializing in resolving host-to-array configuration and connectivity issues. Supported both the VCE VxRail hyper-converged solution, and the EHC (Enterprise Hybrid Cloud) solution, as well as participating on the XBU Team in general, where we offer internal and customer support for various host-OS types (AIX, ESXi, HP, Linux, Solaris, Windows, etc), specializing in resolving host-to-array configuration and connectivity issues.

SAN Storage Administrator - SME

• Jan 2014 - Oct 2014

Storage systems and SAN fabric administrator (SAN Storage Team) for SO Delivery on popular enterprise accounts. Processed tickets for customer accounts where required to build flawless change procedures for admin tasks such as: LUN allocations/ deallocations, firmware or software upgrades to equipment, designs with procedures for standing up new infrastructure, and perform any other required customer operations. These designs built exactly to complete the change without failure, so they must also be examined by peers who would review them for accuracy. Also spent time reviewing designs of other peers, to ensure accuracy. Also placed priority on learning IBM Cloud technologies (IaaS, PaaS, SaaS, and BPaaS ), such as IBM's SoftLayer and BlueMix offerings, as is becoming more important to customers as moving forward in tech industry. In addition, I have a solid understanding of VMware's infrastructure and related cloud technologies, which I continue to expand on in lab environments. Show less

Technical Support Engineer

• Dec 2010 - Oct 2013

Work as a TSE for NetApp (formerly Network Appliance). Perform global technical support for all types of companies ranging from medium size enterprise, to large global corporations whom use all types of NetApp appliances from basic single NAS/SAN filers, up to more advanced ONTAP clustered, SnapMirror, SyncMirror, Metrocluster systems, with multipathing, and high availability, etc. I had also placed a great emphasis on learning VMware products and their proper integration into the NetApp product line. Show less

Software QA Engineer - Lab Hardware Administrator

• Jun 2007 - Jun 2009

Perform software QA testing of various platforms and execution of test cases. Also did automation testing. Additional role included maintaining lab of dev and QA test platform hardware 120-150+ rack appliances, with firmware updates, part replacement, and other general lab management duties. Perform software QA testing of various platforms and execution of test cases. Also did automation testing. Additional role included maintaining lab of dev and QA test platform hardware 120-150+ rack appliances, with firmware updates, part replacement, and other general lab management duties.

Infrastructure Engineer

• Feb 2005 - May 2007

Assist in designing / maintaining complex wireless ISP network environment, utilizing various types of wireless RF and IEEE networking protocols. Assist in designing / maintaining complex wireless ISP network environment, utilizing various types of wireless RF and IEEE networking protocols.