Experience

Wagner Subaru

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Product Specialist

  • Sep 2023 - Present

  Dayton, Ohio, United States



PFF

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Jan 2022 - Aug 2023

  Cincinnati, Ohio, United States A member of a 5 man team that worked collaboratively to ensure daily needs of clients were met. Managed requests of clients and interpreted back to internal development teams. Led multiple projects to create new processes and products that improved the clients use of SaaS. Onboarded new clients and provided on-going training for existing clients. Coordinated travel and on site visits to see clients. Organized yearly conventions and conferences for the Service Team. Troubleshooting technology… Show more A member of a 5 man team that worked collaboratively to ensure daily needs of clients were met. Managed requests of clients and interpreted back to internal development teams. Led multiple projects to create new processes and products that improved the clients use of SaaS. Onboarded new clients and provided on-going training for existing clients. Coordinated travel and on site visits to see clients. Organized yearly conventions and conferences for the Service Team. Troubleshooting technology needs of clients, working with other vendors/partners for the seamless experience of the client.

• Team Services Manager

  • Jan 2020 - Jan 2022

  Cincinnati, Ohio, United States a member of a 3 man team that worked to ensure daily needs of clients were met. Managed requests and issues from the clients. Onboarded new clients and provided on-going training for existing clients. Coordinated travel and on site visits to see clients. Troubleshooting technology needs of clients, working with other vendors/partners for the seamless experience of the client.

• Team Services Representative

  • Mar 2017 - Jan 2020

  Cincinnati, OH - Following up on leads and winning new clients. - Developing and implementing strategic plans to manage and grow accounts. - Retaining clients and building strong, trusting relationships. - Understanding client needs and identifying new business opportunities within your portfolio. - Providing superior customer service and ensuring client satisfaction. - Communicating and coordinating with internal teams to deliver solutions. - Developing and maintaining excellent knowledge… Show more - Following up on leads and winning new clients. - Developing and implementing strategic plans to manage and grow accounts. - Retaining clients and building strong, trusting relationships. - Understanding client needs and identifying new business opportunities within your portfolio. - Providing superior customer service and ensuring client satisfaction. - Communicating and coordinating with internal teams to deliver solutions. - Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.



The Cincinnati Insurance Companies

• United States
• Insurance
• 700 & Above Employee

• Commercial Lines Underwriter Assistant

  • Jun 2015 - Mar 2017

  Answered emails and phone calls from a select group of insurance agents. Managed a book of business around $1 mil. Assisted commercial lines underwriters with updating policies, writing new policies, quoting new books of business, and processing claims.



University of Toledo

• United States

• Director of Video Services - Football

  • Apr 2014 - Jun 2015

  Toledo, Ohio Area Interviewed, Hired, Managed a staff of 7 employees. Worked with High-Level Executives and employees to coordinator solutions to various tasks. Operated and maintained a year to year budget. Designed and edited multiple graphic design projects using Adobe Creative Suite and Final Cut Pro X.



Cleveland Browns

• United States
• Spectator Sports
• 400 - 500 Employee

• Video Intern

  • Jul 2013 - Dec 2013

  Berea, OH Recorded and edited video from practice. Installed and maintained software on both PCs and Mac. Assisted the Video Coordinators with managing a 200TB server. Set up various computer equipment, including desktops, laptops, projectors, etc. Produced highlight videos and graphics using Adobe Creative Suite. Troubleshooting various issues with computers and software.

• Assistant Video Coordinator - Football

  • May 2012 - Jul 2013

  Assisted the Video Coordinator with the hiring and managing of student employees. Managed a 40TB server. Installed and maintained software on PCs and Macs. Recorded and edited video of games and practices. Helped implement iPads into the workflow. Coordinated necessary computer equipment needed when traveling. Designed flyers and handouts used for marketing and recruiting. Researched and ordered necessary computers and video equipment while staying within budget.

• Student Video Assistant

  • Oct 2010 - May 2012

  Recorded and edited video for games and practices. Assisted the coaches and the Video Coordinator with any necessary tasks. Installed and managed computers, laptops, projectors, remotes, etc. Set up and insured that the laptops and cameras were ready for daily use. Organized files on server for easy access.