Experience

Liminity AB
• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee
• IT Consultant

  • Nov 2022 - Present

EnvokeIT AB
• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee
• IT Consultant

  • 2018 - 2021


H&M

• Belgium
• Construction

• Helpdesk Agent

  • 2016 - 2018

  IT Support by mail/phone/chat/tickets at H&M's global helpdesk. I got the chance to further build my knowledge and skills that gave me more responsibilities such as, feedback to other helpdesk agents on their performance, quality control on tickets, keeping track of file-flows and information-flows was also part of my duties. IT Support by mail/phone/chat/tickets at H&M's global helpdesk. I got the chance to further build my knowledge and skills that gave me more responsibilities such as, feedback to other helpdesk agents on their performance, quality control on tickets, keeping track of file-flows and information-flows was also part of my duties.



Nordicetail AB

• Customer Service Agent

  • 2015 - 2015

  Customer service via mail and phone. Supported customers who had issues with their bicycles and mopeds. Classic customer service with a little bit of sales (up sales and cross sales). Customer service via mail and phone. Supported customers who had issues with their bicycles and mopeds. Classic customer service with a little bit of sales (up sales and cross sales).



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Agent

  • 2015 - 2015

  Techincal support via phone and later on email. I supported iPhones, iPads and with time i graduated to support Mac-computers. Climbed from helpdesk agent to second line agent where i fully focused on supporting Mac-computers. Techincal support via phone and later on email. I supported iPhones, iPads and with time i graduated to support Mac-computers. Climbed from helpdesk agent to second line agent where i fully focused on supporting Mac-computers.



Titan Television

• Media Production
• 1 - 100 Employee

• Logger

  • 2012 - 2015

  I was a logger at Titan Television for 3 years where i transformed video to text in order for the editors to find the correct material without having to scroll through hours of video recordings. I was a logger at Titan Television for 3 years where i transformed video to text in order for the editors to find the correct material without having to scroll through hours of video recordings.



ICA Gruppen

• Sweden
• Retail
• 700 & Above Employee

• Retail Sales Clerk

  • 2011 - 2012

  I was a salesperson/clerk at the deli in the local supermarket. I was working the register, doing inventory, received orders with goods, was opening and closing the store. I was a salesperson/clerk at the deli in the local supermarket. I was working the register, doing inventory, received orders with goods, was opening and closing the store.



Jourvideo

• Netherlands
• Media Production

• Retail Clerk

  • 2009 - 2011

  I was a clerk in the video rental store called Jourvideo in Stockholm City. I was working the register, receiving and making orders, entering them into the computer system. I was filling the shelves with products, was marking DVDs, was opening and closing the store and was also responsible for cleaning. I was working alone in the store at all times. I was a clerk in the video rental store called Jourvideo in Stockholm City. I was working the register, receiving and making orders, entering them into the computer system. I was filling the shelves with products, was marking DVDs, was opening and closing the store and was also responsible for cleaning. I was working alone in the store at all times.



JCDecaux

• France
• Advertising Services
• 700 & Above Employee

• Assistant Art Director

  • 2008 - 2009

  While still attending school i got the chance to work as an AD assistant for JCDecaux. I was digitally putting Ad-signs and street-advertisement into pictures that later on was used to present JCDecaux plans for the different cities in which they wanted to have their signs. While still attending school i got the chance to work as an AD assistant for JCDecaux. I was digitally putting Ad-signs and street-advertisement into pictures that later on was used to present JCDecaux plans for the different cities in which they wanted to have their signs.