Experience

CBSA
• Poland
• Security and Investigations
• 1 - 100 Employee
• Investigations & Removals

  • Dec 2022 - Present

Department of National Defence
• Canada
• Armed Forces
• 700 & Above Employee
• HR to Pay Assistant

  • Jan 2022 - Dec 2022

Canadian Border Service Agency
• Canada
• Government Administration
• 1 - 100 Employee
• Hearings Advisor

  • Dec 2018 - Jan 2022

Canada Revenue Agency - Agence du revenu du Canada
• Government Administration
• 700 & Above Employee
• Collections Specialist

  • Jan 2018 - Dec 2018


Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Acting Team Manager

  • Feb 2016 - Jan 2018

• Consultant

  • Jul 2004 - Jan 2016

  Hired as customer service consultant in the call centre.-Transferred in June 2005 to A/R.-Duties include collections of delinquent accounts, taking credit card payments & payment arrangements-Promoted in 2007 as acting supervisor and trainee coach.-Duties included: Replacement of team leaders during vacation and helping new hires.



Banff Rocky Mountain Resort

• Front Desk Supervisor

  • Apr 2002 - Jun 2004

  SchedulingCoachingPerformance ReviewsLead by Example

• Guest Service Agent and as a Relief Night Auditor

  • Apr 2002 - Jun 2004

  Promoted to Front Office Supervisor in January 2003. My duties include payroll and scheduling and along with Front Office Manager, overseeing the daily operations of the Front Office.



Brewster's Mountain Lodge

• Canada
• Hospitality

• Night Auditor

  • Apr 2000 - Apr 2002

  Duties include, balancing in-house accounts, Food & Beverage outlet and handling FIT billings. Duties include, balancing in-house accounts, Food & Beverage outlet and handling FIT billings.



Banff's Music Plus

• Store Manager

  • Mar 2000 - Sep 2000

  -Hired as store manager. Duties included daily sales, ordering of new products, work schedules and one on one contact with suppliers. -Hired as store manager. Duties included daily sales, ordering of new products, work schedules and one on one contact with suppliers.



Rimrock Resort Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Steward Supervisor

  • Apr 1998 - Jan 2000

  Prep for Tour diners Scheduling Submit Payroll for Dept Performance Reviews Assist the kitcen Prep for Tour diners Scheduling Submit Payroll for Dept Performance Reviews Assist the kitcen