Experience

Tallents Solicitors

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Solicitor

  • Apr 2022 - Present



Kirkland and Lane Solicitors and Estate Agents

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Solicitor

  • Jul 2020 - Apr 2022

• Trainee Solicitor

  • Mar 2018 - Jun 2020

• Paralegal

  • Jan 2017 - Feb 2018



Julia T. Betts Solicitors

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Jan 2015 - Mar 2018

  • Experienced in dealing with property litigation matters most notably, responding to claims for rent charges & arrears and advising on landlord and tenant disputes from pre-action through to commencing residential possession proceedings.• Involved in negotiating settlements in respect contentious probate matters and familial disputes over the realisation of assets.• Assists with drafting a number of private client related documents in particular, Wills, Lasting Powers of Attorney, Trust Deeds and Severance of Joint Tenancies. • Highly experienced in residential conveyancing procedure, from taking initial instructions to exchange, completion and post-completion matters.• Commended by the managing partner for adapting communication with elderly clients to be in simple lay terms where there is a question as to mental capacity.



Sherwood Forest Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• RTT Tracker

  • Jun 2014 - Jan 2015

  • Analysed patient pathways using McKessen TotalCare and Medway PAS to ensure they were accurate and any issues were corrected or escalated to the business unit.• Acted as a point of contact to discuss and provide guidance on complex pathways and RTT rules generally.• Supported Clinic Administration with undertaking clinic cancellation/restructuring and liaised with patients to rearrange appointments to their convenience.• Assisted the Appointments Office to help cover staff shortages, which included booking referrals, providing appointment details to patients, and filling vacant clinic slots at short notice.• Selected to be part of the clinic build team responsible for generating schedules, templates and ongoing schedule maintenance as part of the roll-out of the new Medway PAS.



Prolog Fulfilment

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Inbound Call Centre Agent

  • Jan 2013 - Feb 2013

  • Successfully dealt with high volumes of calls in a professional and efficient manner.• Accurately entered customer’s orders and sensitive details into the computer system for processing.• Enthusiastically communicated a number of additional products that resulted in an increased spend per order. • Empathised with customers who had recently suffered bereavement and accommodated any special requirement they had.• Resolved customer complaints, providing them with a solution or best alternative.



Citizens Advice

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Advisor

  • Nov 2012 - Feb 2013

  • Professionally interviewed clients to ascertain the nature of their issue and what they are hoping to achieve by visiting CAB.• Assess whether a client’s issue can be resolved with general advice or whether they require a more in-depth interview with an advisor.• Explain solutions to an issue in a manner easy to comprehend.• Reviewed cases and recorded an interview summary on ‘CASE’ client management system. • Professionally interviewed clients to ascertain the nature of their issue and what they are hoping to achieve by visiting CAB.• Assess whether a client’s issue can be resolved with general advice or whether they require a more in-depth interview with an advisor.• Explain solutions to an issue in a manner easy to comprehend.• Reviewed cases and recorded an interview summary on ‘CASE’ client management system.



K. B. Chau & Co.

• Law Practice
• 1 - 100 Employee

• Intern

  • Jun 2010 - Jul 2010

  • Accurately drafted legal documents, most notably those regarding the probate of the company’s founder and the transfer deed of a Patek Philippe Sky Moon Tourbillon watch valued at (HK)$12,500,000.• Shadowed counsel at the High Court, and drafted attendance notes regarding a contested will and theft case.• Liaised with ex-pat clients to resolve a billing complaint and sign off a lease agreement.• Corresponded with clients to confirm instructions and send draft documents for approval.• Introduced to the Hong Kong legal system, and the local business practices.



Lesley Emmett Design

• Office Assistant

  • Dec 2008 - Feb 2009

  • Compiled photo libraries of current trends in women’s fashion.• Created templates on Microsoft office to attach fabric and pattern samples.• Professionally created booklets to be distributed at board meetings, on several occasions receiving high praise from the head designer.• Accurately compiled expenses forms, including breakdowns and tax liabilities. • Compiled photo libraries of current trends in women’s fashion.• Created templates on Microsoft office to attach fabric and pattern samples.• Professionally created booklets to be distributed at board meetings, on several occasions receiving high praise from the head designer.• Accurately compiled expenses forms, including breakdowns and tax liabilities.