IT Support Engineer

• Mar 2018 - Present

Microsoft Office 365 Technical Support Engineer

• Apr 2015 - Mar 2018

Duties: • Provide technical support for Microsoft Office 365 customers, via phone and email to assist businesses located in the UK. This involves troubleshooting issues, providing advice and implementing solutions to resolve problems, escalating where necessary • Maintain the Active Directory - Create new user profiles, assign to Sharepoint groups and assign Office 365 licenses • Implement Powershell commands to edit Exchange Online • Provided advice for migration, configuration and deployment of Lync • Coordinate engineer support throughout Ireland for broadband installations Show less

Cashier

• Aug 2014 - Apr 2015

Duties: • Providing a superior level of customer service at all times • Cash handling with large sums of money, and balancing tills. • Working in a fast-paced environment enhanced my ability to work efficiently under pressure, a skill I utilised especially during busy periods such as Cheltenham week Duties: • Providing a superior level of customer service at all times • Cash handling with large sums of money, and balancing tills. • Working in a fast-paced environment enhanced my ability to work efficiently under pressure, a skill I utilised especially during busy periods such as Cheltenham week

IT Intern (Student placement)

• Apr 2013 - Nov 2013

In this role I worked as part of a team to develop a knowledge management database using the Sharepoint system which stored product information for the wide range of pharmaceutical substances. My role involved a lot of communication as I organised numerous meetings with both local and overseas colleagues to ascertain data for the Sharepoint. I often had to meet deadlines whilst building the database which helped me become pro active in decision making. In this role I worked as part of a team to develop a knowledge management database using the Sharepoint system which stored product information for the wide range of pharmaceutical substances. My role involved a lot of communication as I organised numerous meetings with both local and overseas colleagues to ascertain data for the Sharepoint. I often had to meet deadlines whilst building the database which helped me become pro active in decision making.

Shop Assistant

• Nov 2011 - Jan 2013

My role incorporated working at both the Deli counter and cash register. My communication skills were enhanced from working with customers; I ensured a high level of customer service at all times by responding to customer requests in a timely and efficient manner. Working in a fast paced environment taught me to work efficiently under pressure My role incorporated working at both the Deli counter and cash register. My communication skills were enhanced from working with customers; I ensured a high level of customer service at all times by responding to customer requests in a timely and efficient manner. Working in a fast paced environment taught me to work efficiently under pressure

Sales Assistant

• Jun 2007 - Dec 2008

My role mainly involved working on the till. I was also responsible for maintaining stock levels within the store which helped build my organisational skills. Constant customer interaction allowed me to develop a strong understanding on how to provide superior customer service. My role mainly involved working on the till. I was also responsible for maintaining stock levels within the store which helped build my organisational skills. Constant customer interaction allowed me to develop a strong understanding on how to provide superior customer service.

Intern

• Nov 2007 - 2007

I created a database for all group water scheme members details based on information provided by Technicians and Engineers involved in all the group water schemes in Cavan. The project involved collating information from all separate group water schemes in order to produce a single robust database. I also carried out general clerical work. I created a database for all group water scheme members details based on information provided by Technicians and Engineers involved in all the group water schemes in Cavan. The project involved collating information from all separate group water schemes in order to produce a single robust database. I also carried out general clerical work.