Product Manager

• May 2022 - Present

Product Manager

• Sep 2021 - May 2022

We're on a mission to organise the world's field expertise and make it universally accessible.Find out more at https://www.visiblyhq.com/.Main responsibilities- Working alongside the founders to define the product vision- Leading continuous discovery efforts to ensure we truly understand our market, customers & users- Planning and execution of the roadmap- Leading a cross functional development team as part of a product trio- Facilitating scrum ceremonies - Supporting fundraising and sales effortsKey achievements- Worked alongside the founders to develop, refine & define the visibly vision- Lead discovery efforts (surveys, interviews, conferences, market research, competitor analysis etc)- Scoped and delivered the Visibly MVP (mobile & web apps)- Definition & monitoring of NSM, key drivers & health metrics

Product Manager

• May 2020 - Sep 2021

Delivering more transparent, sustainable and profitable operations one sprint at a time.Main responsibilities:- Defining the product vision and strategy to deliver it- Elicitation, synthesis and prioritisation of requirements- Planning and execution of the roadmap- Facilitating scrum ceremonies - Leading a cross functional development teamKey achievements- Reduced the average partner/customer-ops response time from 3 hours+ to ~2 minutes & enabled the team to scale by consolidating and centralising support channels.- Built functionality to automate the allocation of work resulting in a ~30% increase in the amount of work allocated to Pickr partners.- Optimised the format of data captured & persisted within the Pickr platform in order to automate the review of images using AWS Rekognition resulting in ~25% of work being approved without human interaction.- Methodically identified, prioritised and addressed issues within a customer integration removing the need for manual and time consuming reconciliation, fault finding and fixes.

TechOps Engineer

• Dec 2018 - May 2020

Working as an extension of the DevOps team with the aim of driving efficiencies and improvements which allow our talented product, development & data science teams to do what they do best, make incredible apps.Main responsibilities:- Ownership of the TechOps backlog delivering efficiencies for operations & product teams- Ownership of application behaviour monitoring- Release management - Major incident management (Communications, post mortems & lessons learnt)- Problem management (Definition of the PM strategy and approach)- Creation, maintenance and ownership of a centralised knowledge baseKey Achievements:- Reduced AWS costs by 65%.- Reduced the time-to-provision an environment from 3+ days to 1 day.- Dramatically reduced the number of incidents and bugs by creating "the go-live process."- Reduced the time required to deploy into production ~40%- Reduced the number of support queries, increased first-time fix rate and empowered colleagues to self-serve by creating and maintaining a comprehensive knowledge-base.

IT Project Support Analyst

• Jun 2017 - Dec 2018

Responsible for the planning, undertaking and completion of business analysis and quality assurance throughout the SDLC alongside the management of new and existing projects.Main responsibilities:- Ownership of the product backlog - Elicitation, analysis, documentation and management of business requirements- Creation and maintenance of documentation including PRDs, RAID Logs and schedulesKey achievements:- Reviewed and refined an archaic product backlog ensuring that items are relevant, complete and correctly prioritised by introducing regular backlog refinement sessions.- Managed the phased rollout of changes to 50+ applications whilst managing internal and external stakeholder’s queries, concerns and expectations.- Enabled the management of high net worth customers by procurement, configuration & implementation of a new CRM system Qualifications achieved:- ISTQB Certified Tester - Foundation - BCS Business Analysis - Foundation- APM Project Fundamentals Qualification

Service Desk Analyst

• Jan 2015 - Jun 2017

Provision of first line support for 18,000+ service users across multiple domains.Main responsibilities:- Supported a number of business critical, HR and finance applications- Ensure SLA's are adhered toKey achievements:- Improved the efficiency of support processes by introducing Lean Six Sigma. This involved reviewing and redefining business process, root cause analysis and the facilitation of performance reviews.- Centralised IT support & reduced costs by consolidating Kier/Mouchel IT operations after the acquisition.

Service Desk Analyst

• Mar 2014 - Jan 2015

Provision of first line support to 7000 + service users.Main responsibilities:- Supported a number of business critical HR, finance & clinical applications- Ensure strict SLA's are adhered toKey achievements:- Served a 1-month secondment with the second line team, tasked with the setup and configuration of a new site- Prepared and shared weekly performance reports Provision of first line support to 7000 + service users.Main responsibilities:- Supported a number of business critical HR, finance & clinical applications- Ensure strict SLA's are adhered toKey achievements:- Served a 1-month secondment with the second line team, tasked with the setup and configuration of a new site- Prepared and shared weekly performance reports