Experience

BOI Payment Acceptance

• Ireland
• Financial Services
• 1 - 100 Employee

• Inside sales advisor

  • Feb 2021 - Present

  Delivery of all company sales targets & KPI’sQualifying leads and referrals.Maintain relationships with allocated Bank BranchesTo achieve productivity and ensure key performance indicators are met.Dealing with businesses for point of sale systems and e-commerce solutions such as gateways & virtual terminals.Contacting potential merchants through bank leads & cold calling.Dealing with sensitive documentation and a rigorous application process.Updating CRM with all information received from Customers.Undertake specific tasks and projects as directed by the Inside Sales Manager.

• E-commerce sales coordinator

  • Aug 2017 - Feb 2021



Acting

• Actor

  • Feb 2009 - Feb 2021

  In 2008 I did a 30 weeks part-time course at the Gaiety school of acting, This covers introduction to drama, page to stage and Advanced page to stage. and in 2009 I was also a part of an acting group called Crash test cabaret, and we performed a live comedy sketch once a month for a year. In 2011 I did an 8 weeks part-time course for acting in front of camera in Filmbase. In April 2014 I was in a short film playing one of the lead roles, directed by Keith Moran called "Costumer service"



IDG Direct

• Ireland
• Advertising Services
• 100 - 200 Employee

• Team Trainer/ Business Development Executive

  • Jun 2015 - Aug 2017

  *Generating high quality leads for Various IT organisations including IBM, Dell and HP. *Represent IDG services and brand positively while communicating with all potential clients. *Making professional outbound calls to prospective clients *Researching and building customers’ interest in the services and products available *Engaging the client on calls to share information and conduct surveys *Gathering and recording accurate client details *Maintaining and updating database as new information is gathered *Following-up the calls with clients with administrative duties which includes emails, forwarding Information, and completing and checking database information *Completing updates and hand-overs with team members and team leaders *Contributing to projects and other duties as required



Virgin Media Ireland

• Ireland
• Telecommunications
• 300 - 400 Employee

• Sales Support

  • Apr 2015 - Jun 2015

  Retail Dealer & Support: - Handling live calls from UPC retailer sellers and customers requesting sales order support. - Receiving retail seller inbound calls, retail sellers include, DID Electrical, Currys, PC World, Property's Channel, Carphone Warehouse, and Harvey Norman. - Identifying appropriate products and services to meet the full range of customer needs - Completing and processing sale orders. - Experience of outbound sales and delivering exceptional customer service - Make contact with new and existing customers sourced from Switcher. - Multitask and adapt to a fast paced environment. - Experience of dealing with difficult customers and resolving problems efficiently and professionally. Technical Support: - Following up on cases that were raised by previous agents. - Screening cases, assuring cases are correctly raised. - Delivering excellent customer service and resolving technical issues. - Analysing signal/levels issues and detecting network disturbances in the area. - To respond professionally through verbal correspondence to customers requests in a timely, informed and courteous manner. - Ability to meet and exceed all productivity targets.



GameStop

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • 2008 - 2015