Oliver Barrett
BMC Software Consultant at KTSL- Claim this Profile
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Bio
Credentials
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BMC Certified Professional: BMC Service Core 12.x
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BMC Certified Professional: BMC TrueSight Operations Management 10.x
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Experience
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KTSL
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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BMC Software Consultant
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Apr 2014 - Present
My role within the company is to provide support and consultancy around the BMC product set, my time is generally spent split between working within two areas. Firstly, working with BMC Service Desks products such as FootPrints Service Core, Client Management and Service Desk Express. My role using these products varies from working with new customers demonstrating the products, providing guidance during the design phase through to implementation and finally support/ further consultancy when required. This type of role is one that I enjoy, provides an opportunity to build good relationships with customers. Secondly have the responsibility of working with the Performance and availability tool TrueSight (and previous versions such as BPPM etc.) This again as with the Service Desk products can be design, consultancy or support work with the product. Show less
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CGI
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Tools and Automation Consultant
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Sep 2007 - Apr 2014
My role within the company focuses on supporting our Enterprise Management infrastructure for all of the company’s clients and ensures that my team delivers full life cycle alert management for our clients. My team has architected and now supports full end to end monitoring / management of the client’s services and Infrastructure, which allows us to create and automatically assign raised Remedy tickets to the relevant support groups via B EM. The majority of my time is spent working with new clients, to understand their Enterprise Management requirements and then integrate their infrastructure into CGI’s. The majority of the time this requires a large amount of customisation of the Patrol Agent, Knowledge Modules (Inc Hardware, Database, Web Application, VC, Exchange and Windows/ Unix OS monitoring), Event Management correlation and Transaction Response Time components. Show less
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Capita
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Enterprise Management Consultant
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Nov 2004 - Sep 2007
Initially my role within the Enterprise Management Team for Capita was to learn and understand the original infrastructure, and then take on 1st level BAU support their various outsourced contracts. These consisted of OS, Database and Application monitoring, Reporting, Service Modelling within P EM, Web and Main Frame Transaction monitoring, and automated ticket creation. Along with supporting the estate from a technical point of view I also provided a lot of help to the Problem Management Team from answering queries regarding the product set and providing information on historical service outages, plus completing Daily/Monthly reports and providing raw data while adding expert advice to help solve possible future issues. Show less
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Web Manager
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Jul 2004 - Nov 2004
Within this company I worked as a web manager, my role was to maintain and update websites such as www.bar-med.com and www.slugandlettuce.co.uk. I maintained the company’s recruitment websites such as the Smith Group and NDS, this included uploading new job postings, removing closed postings and generating reports that included colleting statistics and traffic analysis. I also created newsletters and reports on other websites on a monthly basis. Within this company I worked as a web manager, my role was to maintain and update websites such as www.bar-med.com and www.slugandlettuce.co.uk. I maintained the company’s recruitment websites such as the Smith Group and NDS, this included uploading new job postings, removing closed postings and generating reports that included colleting statistics and traffic analysis. I also created newsletters and reports on other websites on a monthly basis.
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Education
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1997 - 2004
The Riding High School & Sixth Form
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