Resident Manager

• Jun 2022 - Present

Operations Manager

• Jul 2016 - May 2022

Assist in managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the Hotel Manager in her absence. My duties and responsibilities include managing and making informed decisions on: * Financial Returns * People * Guest Experience * Responsible Business I lead our Green Engage Team here at the Holiday Inn Express Hotel & step in as the Fire Warden when required. Assist in managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the Hotel Manager in her absence. My duties and responsibilities include managing and making informed decisions on: * Financial Returns * People * Guest Experience * Responsible Business I lead our Green Engage Team here at the Holiday Inn Express Hotel & step in as the Fire Warden when required.

Executive Housekeeper

• Sep 2014 - Jul 2016

Maintain proper inventory levels, managing cost per room for supplies and labor. Manage day to day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Ensure staff is properly trained and has the tools and equipment to carry out job duties.Manage the quality of housekeeping, public area and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linen, public restrooms, lobby, etc are clean and in good repair to meet guest satisfaction. Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives, e.g. reusing bed and bath linen for stay over guests.Perform the Manager on Duty shift twice a month from 6 pm to 10 pm. Show less

Front Office Manager

• Dec 2010 - Sep 2014

Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management. Oversee night audit function and preparation of daily financial reports. Develop plans to increase occupancy and ADR through walk-ins and up-selling at the Front Desk.Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.Ensure front office staff provides guest with prompt service, professional attention and personal recognition. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.Check billing instructions and guest credit card for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations.Also performed Fire Warden duties. Show less

Food & Beverage Manager

• Dec 2007 - Nov 2010

Manage Food & Beverage operations to ensure quality service and standards while delivering a unique guest experience. Managing day to day staffing requirements, plan and assign work and establish performance and development goals for team members. Manage Food & Beverage operations to ensure quality service and standards while delivering a unique guest experience. Managing day to day staffing requirements, plan and assign work and establish performance and development goals for team members.