Experience

PlasticJam

• Ukraine
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Service Executive

  • Oct 2011 - Present

  - Participate in recruiting and training of fresh customer service employees; - Respond to inquiries and queries from customers and provide a thorough and speedy resolve; - Handle complicated and unresolved issues from less experienced personnel; - Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals; - Develop strategies and plans for customer support; - Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment; - Manage a train of customer service personnel; - Ensure satisfaction of customer needs to the best possible way. Show less



Silver Bay Seafoods, LLC

• United States
• Fisheries
• 100 - 200 Employee

• Seafoods Processor

  • May 2011 - Aug 2011

  - Performed repeated allocated tasks efficiently on production line; - Collaborated amicably with co-workers and production employees to assure high quality production in safe environment; - Coordinated seafood processing activities through effective communication link with production personnel; - Packed processed seafood items, placed in freezer after counting and blocked suitably into cartoons; - Reviewed and inspected finished product from spiral freezer for last quality check prior to final packaging. Show less