Experience

alamki

• Egypt
• Retail
• 1 - 100 Employee

• Operations Manager

  • Jun 2019 - Present

  • Effectively communicating with teams’ members at all levels to improve staff performance and morale. • Support needs of senior stakeholders and board of directors. • Manage budgets, planning and auditioning that relate to personnel management. • Develop and review existing policies and procedures. • Plans, coordinates and manages 117 employees for the on-time and on-budget successful completion of projects. • Reviews project SOW, report and all technical project Reviews project SOW, report and all technical project. • Identifies and analyzes any potential project risks and develops effective risk mitigation plans to eliminate or minimize the risk. Show less



DeFacto

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Store Manager

  • 2017 - 2019

  new arrival & proper display (pricing, transfer, and marketing tool) • Managing stock (replacement, fast & slow moving, re-order, defects) • Ensuring the smooth operation of inventory & audit checks. • Analyze seasonal products. • Schedule, discipline, motivate, train, uniform, grooming. • Customer complaint. • Ensuring proper folding & merchandising of products as per company image. • Preparing & attending for floor walks with brand manager & operation Manager. • Following a new standards and seasonal campaigns as per the brand. • Show less



ACE Hardware

• Afghanistan
• Retail
• 700 & Above Employee

• Assistant Operations Manager

  • 2016 - 2017

  interior and exterior of store is maintained to company standards and Brand concept.  Significant ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.  Conceptualize the need of work and arrive solutions for various problems and different situations.  Significant ability to handle all operational obstacles in order to achieve monthly and yearly target.  Improve store operations such as service, cleanliness and image.  Manage total store level operations, including staff hiring, training, evaluation and work schedules.  Ensure that all employees meet the standards of the company.  Provide direction, supervision, guidance and training and development opportunities to associates.  Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.  Maintain, encourage and possess “ownership mentality”.  Successful directing sales team to properly perform and achieve sales plans through effective customer service.  Provide exceptional customer service and ensure the employees also provide the same level of service Show less



Sun city mall

• India
• Appliances, Electrical, and Electronics Manufacturing

• Assistant Operations Manager

  • 2016 - 2017

   Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.  Direct and coordinate the activities of cleaning, maintenance, and security services.  Communicate regularly with shop managers and brand manager by telephone, in written form, e-mail, or in person to ensure their needs are being met.  Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.  Develop specific goals and plans to prioritize, organize, and accomplish work.  Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.  Coach and Develop subordinates. Show less



Ayman Shahin Group

• Egypt
• Food and Beverage Services
• 1 - 100 Employee

• Store Manager

  • 2012 - 2015

  to lead an effective and productive team in a dynamic, multi-tasking environment..  Overseeing the various departments in the store, including inventory management and ordering.  Manage inventory on monthly basis.  Perform daily check list for the store.  Manage all aspects of merchandising, window displays, and stocking according to brand concept.  Refill and replace display on daily basis.  Ensure that all employees meet the standards of the company.  Offered important motivation to the employees (Weekly motivation game).  Maintain, encourage and possess “ownership mentality”  Provide Training on specifications, methods and procedures to increase the associates’ sales of high end brand.  Recruit and hire the most qualified candidates to meet the store needs.  Manage and maintain effectiveness of IT and other essential in-store systems.  Tackle with the Brand Manager all aspects of product management, including ordering, receiving, price changes, and handling damaged products.  Ensure hourly, daily, weekly and monthly store quotas are reached.  Formulate weekly and monthly sales and activities reports.  Conduct weekly ranking report.  Continuously seek and develop knowledge and information about competitor activity, pricing and tactics.  Utilize, maintain client and Brand database BOOK for phone calls, product information, and appointments.  Present different solutions for all customer concerns in order to solve it effectively and promptly. Show less



(FIG)

• United States
• Software Development
• 1 - 100 Employee

• Store Manager

  • 2009 - 2012

   Manage new arrival & proper display (pricing, transfer, and marketing tool)  Managing stock (replacement, fast & slow moving, re-order, defects)  Ensuring the smooth operation of inventory & audit checks.  Analyze seasonal products & assisting in the in the reporting for next year buying.  Recommend to brand manager needed discounts & special offers.  Schedule, discipline, motivate, train, uniform, grooming.  Customer complaint.  Ensuring proper folding & merchandising of products as per company image.  Preparing & attending for floor walks with brand manager & operation Manager & franchise teams & international visual team.  Following a new standards and seasonal campaigns as per the brand.  Review end of day transactions  Achievements: Managed various travels to the United Kingdom - London for buying seasonal French Connection items for Autumn, Winter, Spring and Summer throughout 2009 till 2011.3 Show less



Paris Gallery LLC

• United Arab Emirates
• Retail
• 500 - 600 Employee

• Store Manager

  • 2007 - 2009

  Maintains highest possible standards of in-store visual impact.  Drives sales floor presentation and housekeeping / recovery principles to the highest standard by regular walk through and corrective action / coaching.  Applies and maintains guidelines and standards for visual presentation.  Responsible for maximizing sales and ensuring the effective operation of department within my Department.  Implementing the training of customer services & visual merchandising of products.  Ensuring that all the stock is updated on the sales floor and display according to brand standers and maintaining the visual impact of the store .  Using my merchandising experience and skills on displaying products within o my dept. based on the latest arrival and the market Show less



M. H. Alshaya Co.

• Store Manager

  • 2004 - 2007

   Maximizing store performance by exploring every opportunity to drive sales while achieving sales targets and delivering highest possible levels of customer service.  Assign and manage task, functions and activity of sales force to ensure Effective result.  Reporting to management regularly with collective data on price sensitivities & stock.  Responsible in screening of new staff and identifying their potential at brand level.  Promoting highest standards of in store training including daily DE-briefs, on the job coaching,-Customer Service, Product Knowledge, Visual Impact and Events Management.  Identifying latest trends in fashion & being commercially aware of the Market competition.  Addressing quality issues & providing prompt feedback to the buying team.  Creating different layouts for the store in accordance with seasonal launches & various promotions. Show less