• May 2023 - Present

• Interview clients, communicate their professional goals and interests, assess skills, and abilities • Advise clients about the support they may receive from programs (OW, EI) • Create EAP, strategically plan steps required to assist a client with successful skills development and employment • Follow up and maintain contact with clients to monitor, review and support engagement and sustainment in education, employment, and training as per EAP goals • Locate training, learning, and job opportunities for clients • Support clients with their job applications, provide references for potential employers • Create, adjust, and tailor client resumes and cover letters for job application • Process client requests for financial training support and reimbursements • Act as the main point of contact for clients moving towards employment who require assistance and guidance • Support the transition of clients into new work opportunities • Build and maintain customer relationships by proactively responding to service issues • Liaise with the Employment Team Manager to ensure smooth and consistent delivery of the program, and assist in the development of wider employability approaches and strategies • Build relationships with local employers, colleges, and training providers • Organize, attend, and manage professional development activities, Job Fairs • Maintain confidentiality in line with organizational policy with clients, staff, and businesses Show less

• Mar 2023 - May 2023

Senior Project Manager

• Apr 2022 - Jan 2023

• Maintain scope, schedule, and quality of project life cycle • Manage the project budget • Set project milestones and manage the team to successfully meet project goals by setting clear expectations for each phase of the project • Manage daily operational aspects of the project by providing project management expertise and guidance, enforcing project standards, anticipating and troubleshooting issues, and minimizing the project’s exposure to risk • Document and report status and issues. Identify and manage risks; escalate issues, align with the administration on any risks on-site; overcome project obstacles and work in a high-pressure environment • Develop, manage and deliver progress reports, tasks, risks, lessons learned, requirements documentation, and presentations • Identify and work with stakeholders, sponsors, and champions across the organization and supports overall stakeholder management • Work with various departments to ensure resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes. Use departmental sites/calendars/systems to publish a summary of key dates and issues to all company employees involved in the project, such as development, implementation, support, and other project managers Show less

• Apr 2018 - Apr 2022

• Case management • Assist students in developing skills for personal and social challenges, coach • Evaluate the effectiveness of counselling and social programs • Provide education and training to other professionals and community groups • Gather, assess, and report the data in form of white paper and visual 2D/3D reporting (excel based dashboard) for internal approvals and alignment on areas of focus • Manage communication and cooperation with various institutions providing services for clients and the organization • Execute ways to impact educational performance across the school by using industry-wide concepts • Manage the setup of virtual learning during COVID-19 by working with multiple teams • Design and oversee the implementation of strategies and procedures to advance organizational change, assess agency programs and priorities, foster a positive and inclusive work environment • Organize and establish up-to-date training for the organization members on topics most corresponding to the current request • Manage projects for educational equipment and infrastructure improvement from municipal authorities Show less

• Sep 2015 - Apr 2018

• Provide individual and group counselling and support for students, families, and caregivers following difficult circumstances and upon the request • Develop and deliver education to caregivers, families, and staff • Cultivate open communication between students, families, and the school • Refer students, caregivers, and families to community agencies and other supports • Plan and deliver specialized activities and events for students, families, and staff • Develop and deliver community programming • Advocate on behalf of students, schools, and the community, as required • Collect and verify personal information and maintain sensitive client-related documentation to provide assigned social services • Administer testing and assessments for behavioural and learning challenges • Gather and analyze critical data of interest in the form of surveys, feedback reviews, and interviews with multiple teams and analyze data to capture trends for areas of focus Show less

Administrative Manager

• Feb 2015 - Aug 2017

• Help organize small to large-scale events and provide ongoing assistance during events • Develop and manage a schedule that includes tasks, dependencies, and milestones • Organize meeting schedules for various departments, meetings with clients and vendors • Manage and negotiate vendor contracts • Maintain communications, such as phone calls and emails • Research, compile, and analyze information on products and market conditions to establish purchases based on business agreements with third-party assemblers • Create written and typed reports, including memos and business letters • Assist in the handling of human resources activities, including payroll and personnel databases • Interview, hire, and train new administrative staff members • Provide standard clerical duties as assigned, including faxing, copying, mailing, and communicating with clients • Maintain and order necessary office equipment and supplies, as needed Show less