Olha Pianova

QA Engineer at TensionX
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Contact Information
us****@****om
(386) 825-5501
Location
Kyiv, Kyiv City, Ukraine, UA

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5.0

/5.0
/ Based on 2 ratings
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Marina Draget

I know Olha since 2018 when she provided the assistance in TLScontact office in Norway for the first time. Since then she has proved to be a responsible and helpful colleague. From the first time being in a new office in a foreign country, Olha showed that she has the intelligence, work ethic, and great communications skills to add value wherever she works. I was glad to cooperate with her every time she came to Norway. Highly recommend Olha as a reliable professional with good interpersonal skills, I am sure she will succeed in her further achievements.

Morgan Caujolle

As project manager, I worked with Olha on the implementation of a new main software for our company. The pilot was done in Kyiv office where Olha was operations manager. She was one of our key testers during this project. She was professional, detail-oriented, and effective team member with great analytical and communications skills. Whenever we asked to perform tests, Olha did it without any concerns and always got back with the results promptly. She successfully conducted User Acceptance testing, production testing, and post-production monitoring, including training her team to use new software. It was a pleasure working with her and I believe that Olha can add a valuable contribution to any organization that she may join. I recommend her without hesitation

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Credentials

  • QA Base
    IT Education Academy (ITEA)
    Mar, 2021
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • QA Engineer
      • Apr 2021 - Present

    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Operations Manager
      • Mar 2017 - Feb 2021

      Operations Manager of the Customer Service Representative Department in UK Visa Application Centre in Kyiv• Developing, coordinating and implementing first-class application processing services• Directly leading, coaching, managing and organizing teams of Supervisor and Customer Service Representatives• Performing tests of the operating systems of the company• Initiating and work on various improvements of the operation process by using Project management tool Jira or through communication with support function teams• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA• Maximizing productive efficiency within the company and improving on current delivery and reporting processes• Assistance with recruiting and training of the new staff Show less

    • Customer Service Supervisor
      • Jan 2017 - Mar 2017

      Supervisor of the Customer Service Representative Department in the UK Visa Application Centre in Kyiv• Supervising, supporting and assisting the employee to meet the company’s priorities• Coordinating a team of Customer Service Representatives to deliver the high level of services• Responding to customer’s enquiries to minimize the number of possible complaints• Leading daily/monthly reports

    • Senior Customer Service Representative
      • May 2016 - Jan 2017

      Senior Customer Service Representative in the UK Visa Application Centre in Kyiv• Quality control of the applications to be sent to the Consulate• Leading interviews• Leading daily/monthly reports• Going to business trips abroad when needed

    • Customer Service Representative
      • Apr 2014 - May 2016

      Customer Service Representative in the UK Vasa Application Centre• Reception of the applicants and providing support• Collection of required documents from the customers• Taking biometric data

    • Ukraine
    • Airlines and Aviation
    • 1 - 100 Employee
    • Aviation Safety Inspector
      • Feb 2012 - Apr 2014

      • Checking of passengers, crew members, their hand-luggage and baggage, postal and courier shipments for prohibited items • Reporting activities • Checking of passengers, crew members, their hand-luggage and baggage, postal and courier shipments for prohibited items • Reporting activities

Education

  • National Aviation University
    Engineer of management and service automation systems (Master's degree), Automation and Automatic Performance of Transport Systems
    2008 - 2014

Community

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