Customer Success Manager

• Feb 2021 - Present

• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. • Forecast and track key account metrics. • Responsible for accounts renewal and upsell. • Monitor and analyze customers' usage of the product. Received an average 88% customer satisfaction rating to date, 15% higher than the company average. • Responsible for working with the sales team to onboard and integrate new clients and developing existing client relationships. • Liaise between the customer and internal teams. • Create new and optimize existing processes within the company and actively enhance all Customer Success initiatives. • Assist in creating training courses and educational materials for other department members. • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company. Tools in use: LinkedIn, Intercom, Mailchimp, Totango, Pipedrive CRM, Microsoft Teams, Excel, Outlook, Power BI. Show less

Business Development Manager

• Oct 2018 - Sep 2021

• Cold campaign management on all stages of the engagement: planning, execution, completion, and reporting. • Comprehensive communication with the client, including opening/closing meetings and reports to the internal and external team. • Identify and cultivate relationships with journalists. • Develop, cultivate, and enhance online channels and strategies to increase engagement with targeted media and outlets. • Provide training and mentoring to junior staff. Main tools in use: LinkedIn Sales Navigator, Hubspot CRM, Google Analytics, SimilarWeb, Gmail Drive, Mailshake, Asana, HARO, Ahrefs. Represent authors and influencers in the following niches: • Mental Health • Spirituality • Health/Wellness • Sports/Fitness Some of our clients: Kristina Mand-Lakhiani, Janelle Christa, Sarah Prout, Marisa Peer, Regan Hillyer, Kris Gethin, Shanna Lee, Neeta Bhushan, Destinee Berman, Sofia Sundari. Show less

Sales Manager

• Feb 2020 - Feb 2021

•Plan, manage cold email outreach campaigns for different social channels. •Online research, meetings, preliminary negotiations, support, and coordination. •Develop, cultivate and enhance on- and off-line channels and strategies to increase engagement with prospects. •Dialogue scenarios development: sales offer analysis, market offer/demand estimation. •Work with LinkedIn Sales Navigator, Hubspot, PeoplePerHour, Upwork, Reddit. •Plan, manage cold email outreach campaigns for different social channels. •Online research, meetings, preliminary negotiations, support, and coordination. •Develop, cultivate and enhance on- and off-line channels and strategies to increase engagement with prospects. •Dialogue scenarios development: sales offer analysis, market offer/demand estimation. •Work with LinkedIn Sales Navigator, Hubspot, PeoplePerHour, Upwork, Reddit.

Business Development Representative

• Jan 2019 - Feb 2020

• Building pre-sales by generating new leads and nurturing relationships with warm leads until they become customers. • Expand the company's customer database, use prospecting strategies to identify prospects, and initiate the first outreach with potential customers. • Running outreach campaigns before and after strategic events, generating key messaging to open doors with key stakeholders. • Work with inbound and outbound leads, streamline processes and tools to manage prospects. • Discover (cold outreach, sometimes cold calls), qualify leads (BANT), and match their pains and struggles with a product. • Work closely with the sales team. Helped drive over $500,000 in sales during my first year at the company. Main tools in use: LinkedIn Sales Navigator, Hubspot CRM, ZoomInfo, Gmail Drive, Google Analytics. Show less

Lead Generation Specialist

• Nov 2017 - Oct 2018

Client Success Specialist

• Jun 2017 - Nov 2017

• Build relationships with clients (CEOs, Owners, Founders, etc.) while consistently delivering successful outcomes for their future sites by owning all aspects of the project from the technical description call to the final performance evaluation and everything in between. • Work with internal sales, creative, and product delivery teams to ensure all aspects of a client's campaign are implemented correctly and perform at or above benchmarks. • Provide support after the project is finished. Show less

Student Ambassador at Beetroot Academy

• Apr 2016 - Mar 2017

• Represent the company on external events. • Test advertising campaigns on Facebook, VK. • Strategic development of the SMM and lead generation. • Opened the brand new department of Beetroot Academy in Kyiv. • Successfully created 2 groups of students. • Represent the company on external events. • Test advertising campaigns on Facebook, VK. • Strategic development of the SMM and lead generation. • Opened the brand new department of Beetroot Academy in Kyiv. • Successfully created 2 groups of students.