Olha Buliha
Senior Quality Assurance Specialist at Clario Tech at Clario Tech- Claim this Profile
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Bio
Credentials
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Communicating with Confidence
LinkedInMar, 2021- Nov, 2024 -
How to Crush Self-Doubt and Build Self-Confidence
LinkedInMar, 2021- Nov, 2024 -
How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
LinkedInMar, 2021- Nov, 2024 -
Leadership: Practical Skills
LinkedInMar, 2021- Nov, 2024 -
Creative Thinking
LinkedInMay, 2019- Nov, 2024 -
Innovative Customer Service Techniques
LinkedInMay, 2019- Nov, 2024 -
Critical Thinking
LinkedInApr, 2019- Nov, 2024
Experience
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Clario
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United Arab Emirates
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Computer and Network Security
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200 - 300 Employee
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Senior Quality Assurance Specialist at Clario Tech
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Dec 2019 - Present
We are Clario, a consumer-focused cybersecurity company on a mission to change an industry. Over 800 professionals including over 600 digital security experts, with the one common goal of digital security for all. We’re bringing change and a next-generation digital security solution. Cybercrime has reached epidemic proportions and we need to make radical changes. We will make things simpler and easier, because, life’s too busy to stress about online security Everyone has the right to digital privacy and security. We are Clario, digital life, secured. Show less
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Kromtech
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Virgin Islands, British
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Software Development
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1 - 100 Employee
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Senior Quality Assurance Specialist
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Sep 2018 - Dec 2019
We are Kromtech, the developer of MacKeeper, a world-famous Mac optimization software, helping millions of users to keep their Macs clean from junk files and protected from online threats. 1000+ passionate leaders, developers, security experts, and Apple Certified Support Professionals work globally to help users take back control of their security and privacy online. MacKeeper Anti-Malware Lab provides real-time web monitoring to detect the latest online threats. The Software development team uses these findings to continuously improve MacKeeper cleaning, security, and privacy features. Our Customer Services team provides 24/7 personal remote assistance to help users solve Mac-related issues that go beyond any software capabilities. Show less
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Zoom Support.
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Ukraine
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Senior Quality Assurance Specialist
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Oct 2016 - Aug 2018
- quality monitoring to ensure the company's Quality Standards Documents and Compliance Policy Standards were met - provide feedback and reporting mistakes to agents; - training agents to improve the quality of service in chats - participation in calibrations in order to increase the accuracy of the assessment - performing analytical and other additional tasks on demand - quality monitoring to ensure the company's Quality Standards Documents and Compliance Policy Standards were met - provide feedback and reporting mistakes to agents; - training agents to improve the quality of service in chats - participation in calibrations in order to increase the accuracy of the assessment - performing analytical and other additional tasks on demand
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Software Support LLC
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IT Services and IT Consulting
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1 - 100 Employee
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Quality Assurance Specialist
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May 2016 - Oct 2016
- monitored agents' activities to ensure the company's protocols and Compliance Policy standards were met
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Sales Team Manager
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Nov 2014 - May 2016
- Team management- Report team results- Team performance improvement- Deal with hard cases (handling major incidents that cannot be resolved by agents)- Troubleshoot in all versions of Mac OS
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Sales Representative
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Jun 2014 - Oct 2014
- Customer base lead generation- Successful sales closing- Experience in omni-channel communication with customers (calls, chats,emails, in-soft communication and successful scripts generating)
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Education
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2014 - 2015
Lesya Ukrainka Eastern European National University
Specialist Degree, Applied Linguistics -
2010 - 2014
Lesya Ukrainka Eastern European National University
Bachelor's degree, Applied Linguistics
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