Olga Golovko

IT Delivery Lead & Program & Project Manager at Accenture Baltics
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Contact Information
us****@****om
(386) 825-5501
Location
Riga, Latvia, LV
Languages
  • Russian Native or bilingual proficiency
  • Latvian Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Elementary proficiency
Skills

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Inga Rusanova

It is my pleasure to recommend Olga as a very experienced IT Project Manager who successfully delivered various FinTech projects. Her enthusiastic, optimistic attitude is contagious and serves to motivate and energize her project staff. Olga is very calm and collected under pressure with ability to handle multiple projects. She has very good problem-solving skills as well as exceptional team-building skills. She possesses the ultimate "can do" attitude while taking on all tasks with a positive energy and a smile. Her upbeat personality and engaging personal style enable her to interact effectively with colleagues and stakeholders. She is very well organized and keeps track of the details necessary to coordinate project events.

Kalle Friberg

I had the great pleasure of working with Olga at Atea, meeting her in person in Riga and having many constructive meetings online. Olga is truly a team player, always giving her the utmost to support her team, at the same time not hesitating to stand up to guide management to making wiser decisions. In collaborations with other teams, working with the eShop, My Atea and other products, Olga has had a great capacity and capability to prioritise among the large number of requirements coming her way. Thank you, and good luck, Olga!

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Credentials

  • PRINCE2® Foundation Certificate in Project Management
    PeopleCert
    Oct, 2022
    - Nov, 2024
  • SSE Riga Executive Education / Leadership Training
    Rīgas Ekonomikas augstskola - Stockholm School of Economics in Riga
    Aug, 2022
    - Nov, 2024
  • The 7 Habits of Highly Effective People
    FranklinCovey Latvia
    Jun, 2022
    - Nov, 2024
  • SSE Riga Executive Education - Mini MBA
    Rīgas Ekonomikas augstskola - Stockholm School of Economics in Riga
    May, 2022
    - Nov, 2024
  • The 5 Choices to Extraordinary Productivity
    FranklinCovey Latvia
    Apr, 2022
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Jul, 2021
    - Nov, 2024
  • Software Engineering Fundamentals
    University of Latvia
    Dec, 2020
    - Nov, 2024
  • Certified ScrumMaster® (CSM®)
    Scrum Alliance
    Oct, 2020
    - Nov, 2024
  • Certified Coach in a Specialisation Chosen (CSC) - Life & Goal Achievement Coaching
    European Coach Federation (ECF)
    May, 2012
    - Nov, 2024
  • Computer Technology Certificate 96 hrs
    Moscow State Industrial University (MSIU)
    Jan, 1998
    - Nov, 2024

Experience

  • Accenture Baltics
    • Latvia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Delivery Lead & Program & Project Manager
      • Aug 2020 - Present

      Market: Europe / Intelligent Engineering Services / Enterprise Project Services Improve client organization performance and achieve business goals by developing and executing IT project delivery activities. Manage E2E client facing engagement and ownership of several development teams. Lead eMobility Sales & Order Automation project by implementing automation of order fulfillment processes via multiple system integrations between Web shop, Salesforce and JDE Oracle. Key Responsibilities: - Demonstrate creativity and flexibility when creating and driving project plans and estimates, scope and requirements from implementation to deployment - Proactively manage and report on execution, timeline, risks and mitigating activities - Master communication across multiple stakeholders aligning priorities and direction - Perform needed staffing activities, financial management and documentation Tech stack: Atlassian Jira/Confluence, MS Teams, SharePoint, Salesforce, JDE Oracle Show less

  • Atea Global Services Ltd.
    • Latvia
    • Information Technology & Services
    • 200 - 300 Employee
    • Common IT Services Manager @ Group IT
      • Dec 2019 - Apr 2020

      Senior role accountable for the creation, implementation, successful delivery, maintenance and security of the group of services and platforms. Key Responsibilities:- Lead, plan and control Common IT Services area and Digital Identity Management platform- Recruit, manage and drive the team of developers and IT specialists - Deliver on time and in quality 30+ projects within the group of services- Plan and forecast the budget, control expenditure, ensure effective service cost model - Communicate with the Business Stakeholders, Vendors, Customers and Internal teams - Perform business analysis and implement Agile processes accordingly- Prepare communication plans and presentations for stakeholders and management- Provide complete weekly/monthly/quarterly business review reportsAchievements:- Production stabilization by reducing Technical debt in a less than 1 month period- Achieving positive ratio of Closed vs Open Incidents number within 2 months- Introduced new requirements gathering process- Improved Stakeholder communication- Defined team priorities and initiated agile processes- Setup reports & dashboards Show less

    • IT Project Manager @Group IT
      • Nov 2019 - Dec 2019

      Digital Identity Management program lead, acting as the bridge between Business and Development team responsible for Identity and Access Management (IAM) solution implementation all over Atea in all offices/countries. Managing such services as: Identity Authentication and Authorization, User Provisioning & Profile Management, Enterprise Single Sign-On, Customer Onboarding, Governance & Compliance.Key Responsibilities:- Project management & Service Delivery according to the roadmap- Communication with Stakeholders- Team activities planning and coordinationTech stack: Auth0, Single Sign On (SSO), Atlassian Jira/Confluence, ServiceNow, Microsoft Azure, App Insights, MS Teams, SharePointAchievements: Promoted to a senior role after 1 month Show less

  • Sun Finance
    • Latvia
    • Financial Services
    • 100 - 200 Employee
    • IT Project Manager / Delivery Manager
      • Jan 2019 - Oct 2019

      Key Responsibilities: - Ensure the delivery of all aspects of various FinTech products and projects - Design action plans to manage complex IT and software development projects - Work with the CTO and Developers Team Leads to allocate project resources - Communicate with Business Stakeholders to gather and clarify Business requirements - Perform project risks analysis and mitigation - Provide regular status updates and reports to Project teams, Business and Management - Continuously monitor the performance of the team and collaborate to solve problems - Arrange meetings and stand-ups to facilitate desired performance and product quality, - Assign tasks and ensure that everyone involved is working continuously and efficiently - Apply various approaches (Waterfall, Agile & Scrum, DevOps) and tools (Jira, Confluence) to achieve desired results Achievements: - Improved and documented Business processes that impact software development, including: New Product requirements gathering, UX/UI Design & Web content requirements gathering and approval process, Change Request process. - Delivered various significant IT projects: including software upgrades, online platform migration to new infrastructure environment, affiliates API integration and new country product requirements gathering and development. Show less

  • Carnival Cruise Line
    • Travel Arrangements
    • 700 & Above Employee
    • Payroll Systems Support Analyst
      • Oct 2017 - Sep 2018

      Key Responsibilities:- Operational support, maintenance, testing and configuration of various web and server-based payroll systems, applications and interfaces (ATM Management UI, Crew Incentive System & Crew Personal Data UI, Real Time Funding Web application)- Coordinate with IT installs/updates/issues reporting- Perform User Acceptance Testing (UAT) for patches, upgrades and enhancements- Assisting team members (>1000 crew) in issues/questions, ongoing technical support- Compile raw data extracts, data analysis and calculations to process payroll- Cash safe management (>$500’000), ATM & Kiosks machines maintenanceAchievements:- Delivered Top Performer results in 2 months through ability to effectively manage and troubleshoot a wide range of complex financial systems and applications- Built productive collaboration with colleagues (of 20+ nationalities) across all departments Show less

    • Inventory Analyst & Finance Support Specialist
      • Oct 2012 - Sep 2017

      Key Responsibilities: - Administration and support of various hotel operations, inventory & financial systems and ERP (Crunchtime Inventory, Oracle Reports, POS systems, Latitude, Secure CRT, Core etc)- Perform User Acceptance Testing (UAT) for upgrades, enhancements and bug fixes- Support end-users in systems issues and troubleshooting- Collaborate with IT in opening and resolving issue tickets- Audit and inventory analysis of the hotel and R&M stock (capacity up to 5000 pax)- Inventory transactions reconciliation (over 300’000 USD per week)- Train international team (20+ nationalities) on financial and systems usage topics- Prepare Revenue & Cost Reports and Dashboards, update department proceduresAchievements: - Member of Shipboard Finance Department Advisory Council (1 of 10)- Top performer selected for internship as Inventory Analyst in Miami office (May 2015)- Created Shipboard Inventory Shrinkage Analysis template (using Tableau Data tool)- Achieved fleet-wide No 1 inventory shrinkage results within 3 months- Proposed multiple department performance optimizing suggestions Show less

  • Vivax Communications Group
    • Latvia
    • Advertising Services
    • 1 - 100 Employee
    • Head of Web Design & Project Management Operations
      • May 2011 - Sep 2012

      - Managed Web Design UX/UI Team & Project Managers Team (20+ employees) - Improved Projects Execution Process & Ensured Meeting Deadlines - Developed New Strategy of Key Account Management - Introduced Management Reporting System - Designed New Structure and Functionality of the Company intranet - Attracted New Customers Reason for leaving: relocation to U.S. - Managed Web Design UX/UI Team & Project Managers Team (20+ employees) - Improved Projects Execution Process & Ensured Meeting Deadlines - Developed New Strategy of Key Account Management - Introduced Management Reporting System - Designed New Structure and Functionality of the Company intranet - Attracted New Customers Reason for leaving: relocation to U.S.

  • Baltic Media Alliance (BMA)
    • Latvia
    • Broadcast Media Production and Distribution
    • Head of Marketing & PR in Baltic countries
      • Feb 2010 - Apr 2011

      - Supervised activities of Marketing Department across Baltic region - Managed personnel (10 employees), set goals and objectives - Restructured project managers responsibilities to ensure more effective operations - Developed Marketing, PR, B2B strategy & improved corporate Brand Identity - Planned tactical campaigns and negotiated barter deals - Developed Sales and Sponsorship projects, organized corporate and B2B events. Reason for leaving: Temporary contract to replace employee on maternity leave Show less

  • Magic Agency
    • Latvia
    • Advertising Services
    • 1 - 100 Employee
    • Head of Media Department
      • Jan 2009 - Jan 2010

      Start-up of the Media Department - Recruited, managed & coached media planning team (4 employees) - Achieved high profitability with turnover > 1 mln LVL (~ 1.5 mln EUR) - Negotiated cost-saving media planning & buying - Built trustful partnership (Major client: Latvijas Mobilais Telefons) - Created successful media strategies and supervised implementation Reason for leaving: End of fixed term contract Start-up of the Media Department - Recruited, managed & coached media planning team (4 employees) - Achieved high profitability with turnover > 1 mln LVL (~ 1.5 mln EUR) - Negotiated cost-saving media planning & buying - Built trustful partnership (Major client: Latvijas Mobilais Telefons) - Created successful media strategies and supervised implementation Reason for leaving: End of fixed term contract

  • BITE Latvija
    • Latvia
    • Telecommunications
    • 200 - 300 Employee
    • Head of Customer Service Department
      • Jan 2008 - Dec 2008

      - Managed department (40 employees) - Supervised 3 Sectors (Call Center, Customer Data Mgmnt & CRM) - Created efficient team structure, appointed sectors managers - Optimized department expenditures & Improved overall performance - Set goals for the team, improved KPIs, setup reporting system; - Improved motivation and bonus system, customer inquiry and complaints handling process and Interactive Voice Response system - Developed and implemented customer service strategy - Arranged coaching, team-building and qualification improvement trainings; - Created successful cross-functional cooperation with other departments Reason for leaving: Position Elimination due to Staff Reduction during Economic Recession. Show less

  • Omnicom Media Group
    • United States
    • Advertising Services
    • 700 & Above Employee
    • New Business & Marketing Director
      • Jan 2006 - Dec 2007

      - Increased percentage of won pitches & business growth- Improved corporate image reaching Top position in the industry- Developed Marketing & PR strategy based on SWOT analysis- Developed clients’ media strategies & supervised implementation - Lectured “Media School” training for clients and new employees - Organized & hosted intl marketing conference “OMD Predicts”- Participated in international NewBiz conferences

    • Client Account Director
      • Jan 2002 - Dec 2005

      - Created media strategies with efficient budget split & cost-saving media buying- Coordinated targeted media planning & precise implementation- Performed SOV & SOE ad analysis and media Post-Buying Analysis- Updated and commented regular Media Market News & Landscape- Represented first local agency and first media agency winning Grand-Prix in advertising festival “Golden Hammer 2003”- Organised and hosted B2B corporate events & team-buildingsMajor clients: Nordea, Maxima, Stockmann, Sara Lee Baltic, Nissan, Mitsubishi, Hyundai, Seppala, BenQ-Siemens, Frito-Lay’s, Mazda, McDonald’s, Pharmacia and others Show less

Education

  • Rīgas Ekonomikas augstskola - Stockholm School of Economics in Riga
    Executive MBA, Strategic Management Programme
    2022 - 2022
  • European Coach Federation (ECF)
    Certified Life Coach, Goal & Results Achievement Coach, CSC (Coach in a Specialisation Chosen)
    2011 - 2012
  • The University of Economics and Culture in Riga
    Master of Business Administration
    2000 - 2001
  • Moscow State Industrial University (MSIU)
    Master, Economics & Management
    1996 - 2001
  • The University of Economics and Culture in Riga
    Bachelor, Economics & International Relationships
    1994 - 1998

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