Design Consultant

• Nov 2022 - Present

Design Consultant

• Nov 2022 - Present

Design Consultant

• Oct 2019 - Sep 2021

I returned to Scandinavian Designs after a hiatus to once again provide exceptional customer service and space planning assistance, maintaining a sales-driven focus that led to my receiving an award for the Million Dollar Plus Club for outstanding sales performance in 2020.In fact, I became the number one salesperson at the store level for two years by consistently generating at least $100K in monthly sales and generating a high percentage of return customers.I developed and maintained a client book to generate additional business, educating my customers about our diverse product range to help them choose the best product perfect for their needs and appropriate financing option for their investment.As a bilingual (Russian and English) speaker, I attracted a diverse customer base representing various nationalities thanks to my ability to put everyone at their ease in a no-pressure environment.My other contributions included:- Building trust and cultivating strong relationships by maintaining consistent communication with customers who had placed long-term orders.- Reducing the amount of damaged merchandise and inventory by creating a system to transfer merchandise and collaborating with warehouse staff, delivery service and distribution center to proactively identify and resolve issues prior to customer delivery.

Design Consultant

• Feb 2018 - Dec 2018

In this position, I leveraged my comprehensive knowledge ranging from furniture construction todesign trends to recommend interior design solutions including furniture, and accents to widecustomer base. I was regularly commended for delivering exceptional customer service — whichensured a high percentage of return business.My other contributions included: Successfully conducting in-home consultations and closing sales with a 100% zero return. Increasing monthly sales averages to approximately $15K-$19K per sale, with several over$40K by generating customer trust, upselling products, and making recommendations to meet needs.

Certified Decorative Lighting Consultant

• Dec 2014 - Jul 2017

I’ve always surprised my managers for bringing many sales — yet in my first year here, I was recognized as one of the top 10 salespeople among a company-wide sales staff of over 300 U.S. employees. It didn’t take me long to earn a reputation as someone who could close the deal consistently. I continuously updated my technical knowledge on our inventory, collaborating with builders and designers to advise on appropriate lighting for various in-home use situations. I also guided clients through showrooms and answered questions related to product selection and ordering, conducting research on manufacturer websites to verify product availability and always maintaining open communication with our clients to keep them updated on their order status.