Olga Vasyliuk

Managed Services Practice Manager at Wursta
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Contact Information
us****@****om
(386) 825-5501
Location
Milton, Delaware, United States, US
Languages
  • Украинский Native or bilingual proficiency
  • Русский Full professional proficiency
  • Польский Full professional proficiency
  • Английский Full professional proficiency

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Anna Mochan

I was working with Olga for 5 years and witnessed her growing from Service Desk agent to Service Manager position in SoftServe. Since the start of her career in SoftServe Olga showed herself as very motivated, sharp and result-oriented person. She always thrived to achieve goals set in front of her and in the role of Service Manager she motivated and help her team to achieve great results. Olga was managing team of 5 DevOps engineers who were providing Managed Cloud Services to our clients and at the same time managing couple of projects were she was acting as Service Manager. I knew no matter what task you give her, Olga will always investigate brainstorm and come out with comprehensive solution being able to negotiate, collaborate and provide the best quality of work. Olga is strong is Service Management, Project Management, negotiations, presentations and pitching and I think she's great people manager too. I would be happy to work with Olga again, when the opportunity comes.

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Credentials

  • ITIL® Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Nov, 2021
    - Sep, 2024
  • Associate Cloud Engineer
    Google Cloud
    Jan, 2021
    - Sep, 2024

Experience

  • Wursta
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Managed Services Practice Manager
      • Aug 2023 - Present
  • SoftServe
    • United States
    • E-learning
    • 1 - 100 Employee
    • Service Manager
      • Oct 2021 - May 2023

      - Leading DevOps team providing 24/7 NOC and Managed Cloud Services- Working as a Product/Service Owner on the Internal project and as a Service Manager on the external one- Managing multiple Cloud related SLA-based projects - Defining project requirements and clients expectation- Coordinating Service Stages (Discovery, Setup, Transition, Operations, CSI)- Establishing processes, runbooks, toolset and monitoring setup guidelines- Driving the service/project related day-to-day operational activities- Controlling the SLA compliance- Conducting ITIL Processes Assessments and Consultancy- People/resource management Show less

    • Project Coordinator
      • Feb 2021 - Sep 2021

    • Service Desk Analyst
      • Sep 2019 - Feb 2021

    • Service Desk Agent
      • Feb 2018 - Aug 2019

      My role in the project is to provide initial processing of a service request and monitoring alerts. Partially administrate Confluence and work with ITSM tools (mostly Freshdesk, but also PagerDuty and JIRA) as well as cloud services (Azure and AWS). I am responsible for providing 1st level of support, communicating with customers, troubleshooting issues, monitoring the status and progress toward resolution of all open incidents. Not requiring deep technical knowledge of the subject.

  • Au Pair In America
    • United States
    • Individual and Family Services
    • 500 - 600 Employee
    • Au Pair
      • Sep 2015 - Sep 2017

      Au pair program is an international cultural exchange that offers an opportunity for young people to spend some time abroad, learn more about a different culture, and improve the foreign language. My role as an au pair was to promote the mental, social, and educational development of two children ages 5 and 8 in close cooperation with their parents. I was responsible for organizing, coordinating and supervising of children’s schedules in exchange for the opportunity to improve my English language capability to a native level. Show less

  • ZELMER S.A.
    • Mining
    • 1 - 100 Employee
    • Junior Logistics Specialist
      • Feb 2013 - Sep 2015

      In charge of import deliveries between China and Poland. I was responsible for export deliveries between Poland and Ukraine. This job required a lot of coordination and cooperation with freight forwarders as well as other departments within the company. As a leader of the project, I have worked on the development of a new delivery solution by train that was successfully implemented. In charge of import deliveries between China and Poland. I was responsible for export deliveries between Poland and Ukraine. This job required a lot of coordination and cooperation with freight forwarders as well as other departments within the company. As a leader of the project, I have worked on the development of a new delivery solution by train that was successfully implemented.

  • Regional European Information Centre (RCIE)
    • Intern
      • Oct 2011 - Nov 2011

      As a team member of the Regional European Information Centre, I assured the support in organizing and coordinating conference meetings in addition to providing support tools As a team member of the Regional European Information Centre, I assured the support in organizing and coordinating conference meetings in addition to providing support tools

Education

  • Wyższa Szkoła Informatyki i Zarządzania w Rzeszowie
    Master's degree, Accounting
    2012 - 2014
  • Wyższa Szkoła Informatyki i Zarządzania w Rzeszowie
    Bachelor's degree, International Business
    2009 - 2012
  • Ivano Frankivsk State College of Technology and Business
    exchange activities
    2007 - 2009

Community

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