Experience

Natura Siberica

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Head of Call Center

  • Aug 2016 - Present

  Setting up and further managing the call center within e-commerce department: -online store -customer service Setting up and further managing the call center within e-commerce department: -online store -customer service



Bibicall RUS

• Head of Call Center Department

  • Sep 2013 - Feb 2016

  Setting up and further managing the call center (customer service): -research customers' needs -building sophisticated custom scripts -research of appropriate kinds of software -control the process of software integration -hiring and training staff -quality control of customer service Assistance in conducting consumer marketing research Participation in marketing activities Setting up and further managing the call center (customer service): -research customers' needs -building sophisticated custom scripts -research of appropriate kinds of software -control the process of software integration -hiring and training staff -quality control of customer service Assistance in conducting consumer marketing research Participation in marketing activities



Cheaptrip

• Israel
• Software Development
• 1 - 100 Employee

• Head of Customer Service

  • May 2010 - May 2013

  Department coordination and controllingResolving conflicts in problem situationsElaboration of motivational programs for sales managersWorking with statistics

• Front Desk Receptionist

  • Nov 2009 - May 2010

  Greeting and directing guestsDocumentation preparation for company visitorsResponding to complaints and service issues