Experience

Konica Minolta Business Solutions Belgium

• Belgium
• IT Services and IT Consulting
• 100 - 200 Employee

• Billing Administrator

  • Jun 2023 - Present



3D Systems Corporation

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• File preparation Technician - CAD/CAM Design

  • Mar 2023 - May 2023

• Customer Service Support

  • Apr 2021 - Feb 2023

  - enter internal and customer orders into the ERP system;- send order acknowledgements and confirmations; - monthly closing of orders;- enter and process complaints and returns;- respond to requests from customers and colleagues in a timely manner, including basic troubleshooting;- create work orders

• Commercieel administratief medewerker

  • Apr 2018 - Apr 2021



JBC

• Belgium
• Retail Apparel and Fashion
• 300 - 400 Employee

• Sales Assistant

  • Jun 2014 - Nov 2015



Adelina Call Center

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Manager of Quality Control

  • May 2012 - Nov 2012

  Working with complaints from customers, filling a checklist of observations of the operators, providing training, preparing the questions for quality operators Working with complaints from customers, filling a checklist of observations of the operators, providing training, preparing the questions for quality operators



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Complain proceeding group expert

  • Jul 2008 - May 2012

  - providing written response for official requests to the Company; - coordinating the work between Call-Center and Customer Support Service; - developing and implementing procedures for customer service (private / corporate); - working with non-standard issues and situations which occurring during co-operation with customers; - business correspondence (phone, e-mail). - providing written response for official requests to the Company; - coordinating the work between Call-Center and Customer Support Service; - developing and implementing procedures for customer service (private / corporate); - working with non-standard issues and situations which occurring during co-operation with customers; - business correspondence (phone, e-mail).



Ukrainian Mobile Communications

• Ukraine
• Telecommunications
• 1 - 100 Employee

• The representative of information centre of service of subscribers

  • Dec 2004 - Jun 2008

  Service of incoming calls of subscribers concerning: financial, legal, technical, the international roaming, connection to a network and the conclusions of the contract, sale of new services, information support of a dealer network of the company, customer service for corporate customers, conducting statistics of calls of subscribers, experience acting the supervisor of information centre and training of the personnel, information supplied by subscriber’s internal internet portal of the company. Show less



Watsons Ukraine

• Ukraine
• Retail Groceries
• 1 - 100 Employee

• Sales Consultant

  • Jun 2004 - Dec 2004