Experience

Monneo | A complete payment ecosystem

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head Of Sales

  • Mar 2021 - Present

  Monneo's single interface provides unlimited access to our network of leading European and International banks. Obtain multiple online IBANS in your company’s name, with ease, all under a single agreement.- SWIFT multi-currency for international payments- SEPA Euro within the Euro zone- GBP Faster Payments and CHAPS in the UK- FX in 134 currencies

• Client Relationship Manager

  • Mar 2020 - Present

  - Presenting the company services and solutions to potential clients - Assisting clients in finding the best solution for their business model- Negotiating prices and terms- Making decisions, based on received and processed information- Collecting and reviewing the application package and KYC documents- Managing the ongoing relationship with existing clients- Assisting in creation and implementation of the internal company procedures and policies



KompiTech

• Switzerland
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer/Partner Manager

  • Nov 2018 - Mar 2020

• Business Development Consultant

  • Jun 2018 - Mar 2020

  Helping our customers to transform their IT infrastructure into more secure, transparent, easy to manage environments with our blockchain business solutions. RESPONSIBILITIES: • Contribute to revenue pipeline building by follow up of inbound calls and execution of outbound sales/marketing campaigns over the telephone• Develop new business by following demand generation and marketing activities• Identify and develop new sales opportunities within assigned industries and accounts• Identify prospective customer needs and develop solutions to satisfy the requirements• Develop knowledge and awareness of new products and services• Meet agreed targets for inbound and outbound telephone customer contact as well as lead qualification • Proactively give qualitative feedback on the progress of targeted marketing campaigns • Demonstrate the use of cross-selling and up-selling techniques

• Service Delivery Manager

  • May 2017 - Jun 2018

  - Maintain high performing service support functions including IT Service Desk, DesktopSupport and VIP Support- Owner of the Incident, Request, Change and Escalation processes, ensuring high levels ofperformance in these processes, accurate reporting and establishing service improvementactivities when required- As owner of the escalation process, ensuring coordination of resolving parties, effective communication tostakeholders and post incident review- Monitor, control and support service delivery; ensuring systems, methodologies andprocedures are in place and followed- Accountable for the quality of Service and performance- Drive internal and third party service review meetings covering performance, serviceimprovements, quality and processes - Make recommendations for Service Improvement Plans and ensure actions are followedthrough to completion in a timely manner- Work with internal and third party teams to ensure actions are taken and completed toprotect and improve services- Provide regular and accurate management reporting on IT Service performance- Effectively deliver/manage Staff Management including recruitment, mentoring, training,target setting and performance assessment