Experience

Universal Data Center (iPay.ua)

• Financial Services
• 1 - 100 Employee

• Executive Director

  • Jan 2020 - Present

  Participation and decision making in all business processes (except for sales). Implementation of new processes and partly documentation. Participation in the launch of new projects. Budgeting. Cost control. Creation and maintenance of a motivation system, support and control of payments. Correction of the staff structure. Changes in the corporate culture. Work was carried out to improve the quality of customer service in the contact center. Team growth by a third in a year (taking into account the period of the pandemic). Implementation of remote work. Creation and implementation of developmental activities in a team. Show less



ARCE Contact Center

• Ukraine
• Telecommunications
• 1 - 100 Employee

• Executive Director Human Resources

  • Apr 2019 - Oct 2019

  Management of 4 divisions and sites in Ukraine and the CIS. Creating a strategy for removing a company from the flow of complex situations, preventing and resolving such situations. Building business processes, finding and making decisions to improve work efficiency. Introduction of new tools, optimization and improvement of the reporting system. Analytics, with the subsequent steps of the decision. Creation of a motivation system for the HR Department, approval and assistance in finalizing the motivation systems of other divisions of the company. Participation in forecasting and budgeting. Replacement of personnel in TOP positions, IT, team reload. Coaching sessions with the CEO and shareholders. Conducting large-scale internal meetings with significant clients. Participation in tenders. Achievements: • A new structured HR Department motivation system has been developed, which is stepwise interconnected with the work of each unit, project complexity and time costs. Implementation of “Scorecards". Result: increase in recruiting indicators, quality of training, outflows. • Building a funnel and reporting system in recruiting and training. Result: a transparent vision of the situation and the speed of solving problems. • Full update of project management department. Result: plus - an experienced team accompanied by projects, minus - the candidates did not work in the specifics of the business, the period of adaptation at the positions was time-consuming. • Reloading of all processes in the HR Department and their formalization with involvement of adjacent Departments. Result: transparency and speed of solving problems in the company. Show less



Finance Group AIA

• Украина

• Chief Operations Officer

  • Sep 2018 - Apr 2019

  Optimization of business processes, search for solutions to improve the efficiency of work of customer service departments and reduce possible costs. Enforcing customer service standards. Developing a plan and budget on a monthly basis, with weekly controlling. Implementation and development of the KPI system and motivation. Staff expansion. Implementation and holding of meetings of departments, TOP, planned. Conducting coach sessions with leaders. Achievements: • A new motivation system has been developed for customer service departments • Implementation and holding of weekly management meetings • Improving customer experience • Award “effective management and building of customer experience” Show less



SalesDoubler

• Ukraine
• Advertising Services
• 1 - 100 Employee

• HRD

  • Mar 2018 - Oct 2018



Achiva.Network

• Ukraine
• Advertising Services

• HRD

  • Jan 2018 - Sep 2018

  Team building. Functional structure development. Systematization and formalization of HR and operational processes. Development and implementation of the adaptation process. Development of a motivation system for all departments. Implement corporate rules. Management and development of the workflow process. Creation and implementation of NDA. Development and launch of an internal portal. Introduction of on-line staff training. Participation in internal conferences. Achievements: Building everything with a “0” Show less



bodo

• Ukraine
• Travel Arrangements
• 1 - 100 Employee

• Director Human Resources Division

  • Jun 2017 - Dec 2017

  Participation in the establishment of operational processes. Recruiting control (50 vacancies per month, personally - closing TOP and IT vacancies). Correction and management of HR processes, changing the structure of the department. Adaptation and retention of staff. Maintaining internal growth, rotation and dismissal of staff. Holding and speaker of quarterly and TOP meetings. Control and organization of corporate events. Launch of projects to motivate and reduce burnout. Development of a motivation scheme. Making changes to corporate cultures. Resolution of conflict and non-standard situations in work processes. Change and implementation of reporting, analytics. Formation, control and optimization of costs. Coach sessions with TOPs and department heads. Analysis of the company and making recommendations. Achievements: • Staff turnover decline from 23% to 9% • Creating an effective hr-command • Introduction of new methods in selecting and attracting candidates • Change the format of the quarterly meeting • Award - the best employee of the company in the nomination "Cooperation" Show less



City24

• Kiev Region, Ukraine

• Director of the Department of Management and Human Resources

  • Dec 2011 - May 2017

  Building operational activities and work processes. Creating a company structure. Management and creation of HR processes. Control of administrative tasks, personnel records management, labor discipline. Development of organizational and regulatory documents, as well as company policies and measures in the field of personnel administration; development of HR policies and procedures, motivational programs, corporate documents and instructions, improving the organizational structure and corporate culture of the company. Consultation of heads of departments and TOPs. Work with regulatory authorities, the successful completion of inspections. Achievements: • Company growth from 50 to 650. • Maintenance and support of the merger of companies (personnel) • Successful completion of extreme stages in the company • Description and establishment of business processes • Creation of hr-structure from "0" to the Department • At the start of a career in the company, conducting an IT project. Show less



Employment Center

• Dnipropetrovsk Region, Ukraine

• Deputy Head of Employer Relations

  • Jun 2004 - Jul 2011

  Chief Specialist - Deputy Head of Employer Relations (2007-2011): • inspector of remuneration and the correctness of personnel document management, • acceptance of quarterly reports on the calculation of salaries, • analysis of indicators and compilation of extensive reports (monthly / quarterly), • organization and holding of round tables, job fairs, seminars, trainings for employers, • lawyer on issues of interaction with employers and payment of insurance premiums, • Member of the Single Window program, • work with the server (database reload). Inspector - Assistant to the Chief Accountant (2004-2007). Show less