Experience

Speed and Function

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Customer Success

  • Sep 2015 - Present

  Here at S&F I facilitate understanding and effective collaboration between client and delivery. Understand client’s dreams and aspirations to ensure alignment of their business goals with S&F’s internal goals. To summarize, facilitate and nurture a mutually beneficial partnership between us and the client. ○ craft joint growth strategies for our partners. Identify and remove blockers preventing high NPS scores. ○ refine a reliable system of feedback collection from (and provision to) clients so that we can prevent escalations. Quickly resolve escalations with lessons learned, resulting in constant improvement and increased trust. ○ Prepare and negotiate proposals for client's product or service success. Ensure easy and enjoyable on-boarding, paper work and day to day processes Show less