Experience

Bērnu klīniskā universitātes slimnīca

• Latvia
• Hospitals and Health Care
• 1 - 100 Employee

• Head Of Customer Service

  • Jun 2022 - Present

  Successfully develop Customer service department in Children’s hospital 2 branchesLeading the team of 92 employees and 3 team leaders ;Call centre management and development;Develop service, processes, policies and Customer standards

• Customer Service Team Manager

  • Mar 2022 - Jun 2022



Rīgas Austrumu klīniskā universitātes slimnīca

• Latvia
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Team Manager

  • Dec 2018 - Mar 2022

  -Leading the team of 31 employees (Latvian Centre of Infectious Diseases and Clinical Centre Gaiļezers) -Control resources and utilise assets to achieve qualitative and quantitative targets -Recruit, mentor and develop customer service agents - Take ownership of customers issues and follow problems through to resolution -Analyse statistics and compile accurate reports - Keep ahead of industry’s developments and apply best practices to areas of improvement - Develop service procedures, policies and standards Show less



TESCO STORES SR, a. s.

• Slovakia
• Retail
• 500 - 600 Employee

• Customer Assistant

  • Jun 2017 - Dec 2018

  - help any customers that have any problems - Stock shelves - face up the whole store (pulling everything to the front of the shelves) - work deliveries and backstock - have small talk with customers - help any customers that have any problems - Stock shelves - face up the whole store (pulling everything to the front of the shelves) - work deliveries and backstock - have small talk with customers



JSC TRASTA KOMERCBANKA

• Riga, Latvia

• Customer Service Manager

  • Oct 2015 - Jun 2016

  - Provide splendid customer services to customers in a friendly and courteous manner at all times - Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly - Inform and suggest new banking products to customers - Open new bank accounts according to laid down rules and guidelines - Provide splendid customer services to customers in a friendly and courteous manner at all times - Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly - Inform and suggest new banking products to customers - Open new bank accounts according to laid down rules and guidelines



Lattelecom

• Latvia
• IT Services and IT Consulting
• 100 - 200 Employee

• Sales Team Leader- Incoming sales

  • Feb 2015 - Aug 2015

  - Planning, organizing and managing the work of a team- Overssing the group daily performances- Keeping the team motivation and maintaining a efficient and plasand working atmosphere

• Telesales Team Leader- Outbound sales

  • Aug 2013 - Jan 2015

  - Coordinating the sales team and assisting with recruiting and training new hires.Monitor and manage productivity from a team of Telesales Executives, Conduct morning meetings with their team members and discuss the target status, Motivating and driving the executives towards incentives.

• Telesales Specialist

  • Jan 2010 - Sep 2013

  - Contacting potential or existing customers to inform them about a product or service using scripts.-Answering questions about products or the company.-Asking questions to understand customer requirements and close sales.



Swedbank Latvija

• Latvia
• Banking
• 700 & Above Employee

• Customer Service Assistant

  • Jul 2006 - Dec 2009

  -Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly - Provide information to customers on their account status and account balances - Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back. -Open new bank accounts according to laid down rules and guidelines - Participate in marketing and awareness campaigns in the bank to create an enlarged customer base Show less