Olga Karpova

Regional Business Director, Europe at Timspark
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL
Languages
  • English Professional working proficiency
  • Polish Elementary proficiency
  • Russian Native or bilingual proficiency

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5.0

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Laurence Gude

Olga was a pleasure to work with. Her knowledge and expertise in helping us with the correct modules made all the difference.

Nastassia Baravik

Olga is a passionate professional who is always seeking new methods to make things more efficient and easier. She understands the value of the product she promotes as well as her own value as a professional. Take a step forward in your career!

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Credentials

  • General English Course at Upper Intermediate level CEFR Level B2
    Streamline | Школа иностранных языков
    Jun, 2020
    - Nov, 2024
  • Basic course of digital skills Sberbank corporation university
    Sberbank
    May, 2020
    - Nov, 2024
  • Management of remote teams and employees Sberbank corporation university
    Sberbank
    May, 2020
    - Nov, 2024
  • Financial management
    Training centre “Art of creation”
    Aug, 2019
    - Nov, 2024
  • Executive coaching
    Shorets consult
    Jun, 2019
    - Nov, 2024
  • Sales management tools
    PRO RETAIL
    May, 2019
    - Nov, 2024
  • EF SET English Certificate 71/100 (C2 Proficient)
    EF Standard English Test (EF SET)
  • Power BI Masterclass - beginners to advanced
    Udemy

Experience

    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Regional Business Director, Europe
      • May 2023 - Present

      Market Analysis: Conduct thorough market research to identify opportunities, trends, and competitive landscape, and use these insights to inform decision-making and strategy formulation. Client Engagement: Cultivate and nurture relationships with key clients and stakeholders, ensuring their needs are met and that the company maintains a strong presence within the region. Revenue Growth: Drive revenue generation by identifying new business opportunities, expanding market share, and enhancing customer value propositions. Partnerships and Alliances: Establish and maintain partnerships with other businesses, industry associations, and local organizations to enhance the company's reach and influence. Performance Evaluation: Monitor key performance metrics, track progress against goals, and implement necessary adjustments to achieve optimal outcomes. Show less

    • Cyprus
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Customer Relationships manager
      • Jul 2021 - May 2023

      - Providing quality service, selling solutions and services for Magento eCommerce platforms through all the channels: live chat, tickets, email campaigns, video and phone calls, cold contacts via LinkedIn. 1871 clients in the base + 184 new companies for previous year. - Addressing client issues and working on possible solutions prioritizing impactful initiatives and be able to work with partners to drive results (increase audience and usage of product within accounts). 3 positive reviews per each 10 contacts - Monitoring customer health scores to determine strong customer relationships and those that need improvement for the purposes of onboarding but also with a view to upselling and cross-selling - 60+ sales actions per day, 120+ won deals each quarter. Individual revenue for the Q42022 was increased twice in comparison to Q42021 (other things being equal) - Launch of the new CDN service for improving site speed, signed annual agreement after the first appointment and 2+ agreements each month Show less

    • Banking
    • 700 & Above Employee
    • Regional Manager of small and micro business in Minsk region
      • Jul 2020 - Jul 2021

      Management and organization of the sales departments of the region: 7 points of sales, team of 37 employeesDevelopment of action plans and coordination of employees ' work in order to timely and qualitatively execute key indicators of the business plan Monitoring compliance with standards, development of measures on elimination of deviations in terms of outlets and individuals Preparation of reports, analytical materials on the issues of organization of sales and results of department work Show less

    • Regional Manager of small and micro business in Brest region
      • Jul 2017 - Jul 2020

      -Management and organization of the sales and credit analysis departments of the region (team of 23 employees) -Development of action plans and coordination of employees' work in order to timely and qualitative execution of key indicators of the business plan -Monitoring compliance with standards, development of measures on elimination of deviations in terms of outlets and individuals -Preparation of reports, analytical materials on the issues of organization of sales and results of department work -Management of all stages, pushing, presentation and protection of key projects on financing of business entities at the Bank's collegial bodies. Facilitating critical trade-off decisions between investment, and client benefit.-Attracting profitable clients in the Bank, personal service of TOP 10 high-yield customersAchievements:- Building a strong and cohesive team: increasing the efficiency of credit analysts 2.5 times, the highest level of effective client managers during the year (more than 80%) - The first place after the 4th quartet according to bank rating system.- implementation of the loan portfolio plan since the beginning of 2018 year on a permanent basis (the only region in the system, about 20€ million), while having the lowest level of troubled debt in the portfolio - permanent growth of CSI and NPS (based on the results of 2019 CSI = 9.7-1 place in the system) Show less

    • Chief Specialist of the Headquarters of the Chairman of the Management Board
      • Jul 2016 - Jun 2017

      - coordination and control of execution of the Chairman's orders within the fixed blocks (Corporate business, block on work with problem assets) - preparation, coordination of meetings with key partners of the Bank, corporate events with the participation of the Chairman - development, approval and analysis of KPI implementation by members of the Board of the Bank- Implementation of Agile standards and principles of turquoise organizations for project implementation. Opening of the Agile room-a platform for the development of new banking products and services Show less

    • Leading specialist of the Department for escort of loans of the largest clients
      • Feb 2015 - Jun 2016

      - preparation of credit support documentation (loan agreements, pledge agreements, bank guarantees), monitoring of the fulfillment by the client of contractual obligations- assessment of the client's financial status and analysis of the ability to fulfill obligations to the Bank

    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Audit Assistant
      • Jan 2013 - Jan 2014

Education

  • Белорусский национальный технический университет
    Bachelor's degree, Business Administration and Management, General
    2009 - 2013

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