Experience

SATVA.DEV

• Estonia
• Software Development
• 1 - 100 Employee

• Senior Customer Relations Manager

  • Oct 2023 - Present



OliMob CPA Network

• Singapore
• Advertising Services
• 1 - 100 Employee

• Senior Media Buyer

  • Mar 2023 - Jul 2023

  Istanbul, Turkey Help identify target audiences and plan media campaigns. Experiment with new platforms and channels. Ensure ads are creative and displayed appropriately. Monitor costs and return on investment. Report to clients and build long-term relationships.



Legionfarm

• United States
• Computer Games
• 1 - 100 Employee

• Project Manager and Head of Operations

  • Oct 2022 - Jan 2023

  Istanbul, Turkey Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines. Introduced new methods, practices, and systems to reduce the turnaround time. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow. Devised processes to boost long-term business success and increase profit levels. Worked on the launch… Show more Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines. Introduced new methods, practices, and systems to reduce the turnaround time. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow. Devised processes to boost long-term business success and increase profit levels. Worked on the launch and development of two projects (VETERAN PACK + SEMI-PRO) within the company on the international market. Developed and implemented strategies to maximize customer satisfaction + maintained relationships with external partners to develop the product and increase customer interest. Show less



Wheely

• United Kingdom
• Software Development
• 100 - 200 Employee

• Senior Customer Success Manager / Project Manager

  • Jun 2021 - Sep 2022

  Moscow, Moscow City, Russia Developed documentation and logs of implemented solutions and generated and submitted reports Created a customer support strategy to increase customer retention Attended trade shows and seminars to promote products and network with industry contacts Monitored metrics and developed actionable insights to improve efficiency and performance Launching a new region (Dubai) for the service, attracting new customers, developing the region and increasing revenue



Yandex

• Russian Federation
• Technology, Information and Internet
• 700 & Above Employee

• B2B Sales Team Lead

  • Sep 2020 - May 2021

  Moscow, Russia Attracting new corporate students Conclusion of corporate contracts with large Russian companies Used coordination and planning skills to achieve results according to the schedule Increasing department profits by creating new products to meet customer demand Led a team of 5 people, improving their performance and helping them reach KPI Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service… Show more Attracting new corporate students Conclusion of corporate contracts with large Russian companies Used coordination and planning skills to achieve results according to the schedule Increasing department profits by creating new products to meet customer demand Led a team of 5 people, improving their performance and helping them reach KPI Played an instrumental role in client satisfaction by working with operational teams for the proper resolution of service issues Expanding the company base Retention Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor. Show less



Alfa-Bank

• Russian Federation
• Banking
• 700 & Above Employee

• Senior Sales Manager

  • Oct 2019 - Jul 2020

  St Petersburg, St Petersburg City, Russia Customer service in all banking areas, sale of banking and insurance products, customer consultation Upheld stringent bank standards for loans, money handling and legal considerations Achievements: was one of the top 10 managers in St.Petersburg Acted as Deputy Manager, successfully trained new employee Took a leading position in the "Voice of the Client" indicator Skilled at working independently and collaboratively in a team environment Working with… Show more Customer service in all banking areas, sale of banking and insurance products, customer consultation Upheld stringent bank standards for loans, money handling and legal considerations Achievements: was one of the top 10 managers in St.Petersburg Acted as Deputy Manager, successfully trained new employee Took a leading position in the "Voice of the Client" indicator Skilled at working independently and collaboratively in a team environment Working with premium clients, increasing the level of their investment portfolio Completed more than 500 successful loan transactions Show less



LLC TERRA

• Assistant Director of Legal Affairs

  • Jun 2016 - Jun 2018

  Moscow, Russia Document management, translation of documents from English, legal advice Assisted counsel in preparing answers, and providing documentation and information for a discovery request