Business Processes

• Sep 2023 - Present

Commercial Consolidation Lead

• Mar 2021 - Dec 2021

Analysing business processes and tools in the decentralised purchasing teams across Baltics. Prioritisation of the processes and tools to be aligned first. Facilitation and documentation of business process review meetings. Business requirement creation for the Business Analysts or the IT teams in order to optimise the future work in one Baltic team.

Business Process Owner

• Nov 2017 - Mar 2021

Business Lead in SAP PMR implementation project across the Baltics.Supporting the Assortment & Buying organisation by owning and leading further developments of selected processes and tools and being a part of the core team in strategic company projects.Proactively seeking new areas for process improvements and simplification on the Baltic level, defining business requirements in cross-functional teams and acting as an interface between the IT and the business. Accountable for process documentation and end-user training. Show less

Category Manager

• Mar 2017 - Oct 2017

Responsible for the development and execution of the category plans for various categories in the Dry department with the main goal of increasing sales and profit margins through customer satisfaction.

Management Trainee

• Aug 2016 - Mar 2017

Gained a deep understanding and knowledge about the retail business through practice and different assignments within various departments of the company. The main goal of the program was to gain new skills and demonstrate increasing proficiency and expertise with managerial responsibilities.

Customer Service Intern

• Sep 2015 - May 2016

▪ Processing customer orders and generating shipping paperwork ▪ Answering customer inquiries, resolving complaints ▪ Preparing reports for internal and external purposes ▪ Analyzing performance evaluation score cards received from customers ▪ Processing customer orders and generating shipping paperwork ▪ Answering customer inquiries, resolving complaints ▪ Preparing reports for internal and external purposes ▪ Analyzing performance evaluation score cards received from customers

Program Coordinator

• Nov 2011 - Mar 2013

▪ Contacting the customer (Boeing) and the suppliers (in China, Malaysia and Turkey) ▪ Scheduling deliveries, resolving complaints ▪ Managing procurement and sales ▪ Arranging and producing paperwork ▪ Preparing reports and forecasts ▪ Contacting the customer (Boeing) and the suppliers (in China, Malaysia and Turkey) ▪ Scheduling deliveries, resolving complaints ▪ Managing procurement and sales ▪ Arranging and producing paperwork ▪ Preparing reports and forecasts