Experience

Provenir

• United States
• Software Development
• 200 - 300 Employee

• Project Manager

  • May 2017 - Present

  - Lead a team in the implementation of software solutions on multiple, large or complex deliveries- Ensure the project scope and requirements are well defined and that the project staffing and budget levels are appropriate at all stages of the project life cycle.- Develop technical specifications from business/functional requirements, manage project resources, and skillfully manage internal and external clients- Create documentation for any key project decisions, action items, issues and other pertinent information- Document detailed requirements for product enhancements and new features- Organize and lead user acceptance testing (UAT) with the appropriate project stakeholders- Answer questions and resolve functional and technical issues from stakeholders - Clearly communicate project status and manage expectations to internal and external stakeholders - Ensure client satisfaction with overall service provided and future opportunities are identified and progressed- Manage a team of consultants and analysts, ensuring their performance meets expectations and leading reviews and personal development- Assist in Sales by assessing the resource requirements of potential deals and demonstrating systems or company technologies to sales prospects Show less

• Lead Business Analyst

  • Sep 2013 - May 2017

  - Project plan creation, issue management, overall project oversight, management of change control process, sizing of change requests and impact to current deliverables. - Lead teams through the full software implementation life cycle, including requirements, design, development, testing and deployment. - Accurately estimate work and creates SOW’s and Change Orders. Effectively manages and tracks the budget, schedule and scope according to the contractual obligations.- Focus on customer satisfaction by quickly addressing customer.- Ensure the overall quality of the implementation, and assists in the professional development of the Implementation Team by working with them to identify opportunities to expand their skills and knowledge.- Effectively communicates project status to appropriate stakeholders and team members.- Drive strategic recommendations and project direction.- Involvement in the sales effort Participate in user requirements and specification meetings- Assess and analyze requirements adding value through product and commercial lending domain knowledge Produce specification documentation based upon client business requirements Assist in the configuration and test phases- Support client testing and implementations Help maintain mutually beneficial relations with clients post delivery Show less



Optimus SBR

• Canada
• Business Consulting and Services
• 100 - 200 Employee

• Associate Business and Management Consultant

  • 2011 - 2013

  - Support the analysis, planning, implementation and evaluation of all projects - Work with clients to meet project performance expectations and milestones - Communicate with teammates and project leaders to deliver the best solution for the projects - Specialize in management, business strategies, process mapping, business requirements - Facilitate decision support and signoff for project deliverables. - Leading facilitation sessions, cross-functional team meetings and information gathering sessions. - Leading detailed requirements phases: identify, document, walk through, publish and obtain sign off of the business requirements, wire frames, mock-ups, mark-ups, data mapping and control plan. - Develop, analyze and recommend solutions that satisfy the business needs while continually exploring and assessing options for value add for Strategy and Client Experience clients. - Identify risks/issues, develop/recommend mitigation strategies and escalates them to the PM and Business Implementation Manager. Show less



TD

• Canada
• Banking
• 700 & Above Employee

• Business and Management Consultant (Contract with TD Bank through Optimus|SBR)

  • 2011 - 2012

  - Managing and leading teams of various skill sets in order to achieve project objectives - Leading work streams throughout all phases of the project - Perform risk analysis, resource allocation, and financial considerations (Profit/Loss). - Support the analysis, planning, implementation and evaluation of projects - Work with clients to meet project performance expectations and milestones - Collaborate with Business and IT stakeholders to gather, confirm and document functional and non-functional requirements. - Consistently manage expectations and negotiate with stakeholders to determine most accurate and appropriate definition of scope, quality and priorities. - Specialize in management, business strategies, process mapping, business requirements, control plan design and implementation. - Create and Maintain requirements documentation according to organization standards and best practices. - Facilitate decision support and signoff for project deliverables. - Leading facilitation sessions, cross-functional team meetings and information gathering sessions. - Leading detailed requirements phases: identify, document, walk through, publish and obtain sign off of the business requirements, wire frames, mock-ups, mark-ups, data mapping and control plan. - Develop, analyze and recommend solutions that satisfy the business needs while continually exploring and assessing options for value add for Strategy and Client Experience. - Identify risks/issues, develop/recommend mitigation strategies and escalates them to the PM and Business Implementation Manager. - Provide Consulting support to Development and QA teams during the build, test and warranty implementation cycles. Show less



D+H

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Sr Professional Services Consultant

  • Jan 2007 - Feb 2011

  - Knowledge of Canadian Mortgage industry, mortgage origination and underwriting process- Lead BA on large projects and temporary replacement for Business Manager- Managing, leading and coaching a team of diverse skill sets individuals - Key client relationship manager for duration of the project and accountable for consulting with the business to understand its business goals and objectives, processes, and requirements- Gathering and documenting client and system requirements through internal and client interviews and discussions, process reviews- Creating functional specifications and requirements documents- UML methodologies, use cases and functional design- Developing and implementing business analysis and discipline/methodology in alignment with system development and project management disciplines/methodologies- Conducting as-is/to-be business processes with clients and create modeling/mapping of business processes- Risk assessment and analysis of required solutions- Recommending solutions to specific business problems and improvements/changes to business processes- Providing business support to various groups within D+H, including mentoring- Assisting with escalation support and problem analysis for operation issues related to the product line- Close collaboration with the Client Delivery team throughout the project lifecycle (feasibility, planning, implementation, testing, deployment, and close-out)- Providing internal/client training through presentations, training manual creation and onsite support- Experience in troubleshooting code and supporting QA processes. Show less

• Technical Business Analyst

  • May 2005 - Jan 2007

  - Deep knowledge of Express and various Express components- Troubleshooting production problems- Database configurations, business rule composition/troubleshooting- Creation of technical documentation- Setup, configuration and troubleshooting Crystal Reports- Creation of production support programming tools and training manuals- Assisting in resolving complex problems related to interfaces and connectivity of database management systems, and various other applications- Implementation of new Lenders’ instances of Express Application- Upgrading existing Lenders to new Express versions- Leading product progression projects and their implementations- Providing technical support to various groups within Filogix- Providing occasional technical support to the clients- Assisting with escalation support and problem analysis for operational issues related to the product line Show less