Experience

The Pierre New York, A Taj Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Sep 2022 - Present



Casa Cipriani New York

• Hospitality
• 1 - 100 Employee

• Reservations Manager / Rooms Controller

  • May 2022 - Sep 2022



Selina

• United Kingdom
• Hospitality
• 700 & Above Employee

• Sales & Reservations Manager

  • Jul 2020 - Sep 2021

  Create new rate plans and promotions and liaise with Director of Sales and Revenue Director. Develop, monitor, and adjust sales and pricing strategies. Identify new business leads by examining local market trends and competition activities. Generate new business, close deals, and create contracts with Travel Agencies and Companies, locally and internationally. Responsible for In House Reservations and Groups Reservations. Direct contact with the guests and… Show more Create new rate plans and promotions and liaise with Director of Sales and Revenue Director. Develop, monitor, and adjust sales and pricing strategies. Identify new business leads by examining local market trends and competition activities. Generate new business, close deals, and create contracts with Travel Agencies and Companies, locally and internationally. Responsible for In House Reservations and Groups Reservations. Direct contact with the guests and handle guests’ complaints. Strong communication with Front Office. Handle online extranets, Booking.com, Expedia, Hotelbeds, when needed. Responsible for the Site Inspections. “Manager On Duty” shift once or twice a month. Show less Create new rate plans and promotions and liaise with Director of Sales and Revenue Director. Develop, monitor, and adjust sales and pricing strategies. Identify new business leads by examining local market trends and competition activities. Generate new business, close deals, and create contracts with Travel Agencies and Companies, locally and internationally. Responsible for In House Reservations and Groups Reservations. Direct contact with the guests and… Show more Create new rate plans and promotions and liaise with Director of Sales and Revenue Director. Develop, monitor, and adjust sales and pricing strategies. Identify new business leads by examining local market trends and competition activities. Generate new business, close deals, and create contracts with Travel Agencies and Companies, locally and internationally. Responsible for In House Reservations and Groups Reservations. Direct contact with the guests and handle guests’ complaints. Strong communication with Front Office. Handle online extranets, Booking.com, Expedia, Hotelbeds, when needed. Responsible for the Site Inspections. “Manager On Duty” shift once or twice a month. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Communications & Reservations Supervisor

  • Jul 2014 - Mar 2020

  Ensure that all the information is current and manage all the needs of the area, including but not limited to update market codes, verify promotions,keep strong communication with sales and front office and direct contact with the guests. Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. Coordinate with front desk and ensure response to all special guest… Show more Ensure that all the information is current and manage all the needs of the area, including but not limited to update market codes, verify promotions,keep strong communication with sales and front office and direct contact with the guests. Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests. Recheck tomorrow's arrivals list for accuracy of reservations details and special requests. Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe. Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees. Creation of new SOPs for the team. Prepare statistical reports- preparation of every day's pick up report, pace report, market statistics report, no show, IPS report. Supervise of all call volume and collaborate with colleagues on correct practices. Show less Ensure that all the information is current and manage all the needs of the area, including but not limited to update market codes, verify promotions,keep strong communication with sales and front office and direct contact with the guests. Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. Coordinate with front desk and ensure response to all special guest… Show more Ensure that all the information is current and manage all the needs of the area, including but not limited to update market codes, verify promotions,keep strong communication with sales and front office and direct contact with the guests. Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests. Recheck tomorrow's arrivals list for accuracy of reservations details and special requests. Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe. Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees. Creation of new SOPs for the team. Prepare statistical reports- preparation of every day's pick up report, pace report, market statistics report, no show, IPS report. Supervise of all call volume and collaborate with colleagues on correct practices. Show less



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Communications & Reservations Shift Leader

  • Aug 2013 - Jun 2014

  Deliver customer service as per company's standards, at all times, ensuring guests’ comfort. Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail Deal with customer complaints in a professional manner Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities Manage and maintain the administration of all reservations… Show more Deliver customer service as per company's standards, at all times, ensuring guests’ comfort. Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail Deal with customer complaints in a professional manner Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy Control and manage all the pending payment issues of guests and TAs, Provide reports, as required, for hotel management (IPS, tomorrow's arrival check list) Maintain effective communication, at all times, among the team, hotel manager and reception- concierge.

• Communications & Reservations Agent

  • Apr 2008 - Jul 2013

  Handling External guest calls/ giving general information about the hotel Handling internal guest requests/ complains as part of guest service and place them to appropriate program Responsible of reservations made by phone, e-mail or fax and sending appropriate confirmation. Helping in IPS report – Daily check and correction of all the new reservations made through CRS/ internet. End of the day's reports. When necessary taking also the position of the Pre… Show more Handling External guest calls/ giving general information about the hotel Handling internal guest requests/ complains as part of guest service and place them to appropriate program Responsible of reservations made by phone, e-mail or fax and sending appropriate confirmation. Helping in IPS report – Daily check and correction of all the new reservations made through CRS/ internet. End of the day's reports. When necessary taking also the position of the Pre arrival agent of the hotel (responsible of contact all the first time hotel guests prior their arrival and inform them of hotel’s facilities arranging transfer, dinner or anything they may require)

• Front Office Agent

  • Apr 2007 - Mar 2008

  Greet visitors -check in / out process as per company's standards and make sure guests are comfortable and satisfied. Make sure reception area is tidy. Every day's tasks: check traces list with guest special preferences and make sure that the system and all the appropriate departments are aware. Checking daily's events list in order to be prepared and informed for guests assistance. Update system with guest personal data, merge profiles and keep the system organized