Experience

ArmStreet LLC

• United States
• Manufacturing
• 1 - 100 Employee

• Sales Manager Products

  • May 2018 - Present

  Managing sales, meeting client's requirements. Managing sales, meeting client's requirements.



Provide Support, LLC

• P.R. Assistant Manager

  • Oct 2012 - May 2018

  Controling the work of system, managing client's accounts. Controling the work of system, managing client's accounts.



Gameloft

• France
• Computer Games
• 700 & Above Employee

• Customer Care Agent

  • May 2012 - Sep 2012

  following up with customer complaints (via mail and phone), monitoring of the payments (issuing customer refunds, collecting past due payments) following up with customer complaints (via mail and phone), monitoring of the payments (issuing customer refunds, collecting past due payments)



W3 Ukraine

• France
• Philanthropic Fundraising Services

• Customer Support Assistant, Partially Sales Manager

  • Feb 2012 - May 2012

  Responsibilities: the main responsibility was to oversee all customer service representatives and to ensure all customers receive prompt service, all of requests or inquiries have been handled, and problems are resolved swiftly. Manage projects. Also: -following up with customer complaints; monitoring of the payments (issuing customer refunds, collecting past due payments); -researching ways to improve the service by means of statistical data setup - increasing/decreasing of clients during some period, percentage of payments, number of satisfied/dissatisfied clients, number of tickets that became orders etc. -translation tasks. Partially Sales Manager (trying to make customers use our service, initial work on projects, analyzing the requirements) Show less

• Customer Support Assistant

  • 2008 - Mar 2010

  The main responsibility was to oversee all customer service representatives and to ensure all customers receive prompt service, all of requests or inquiries have been handled, and problems are resolved swiftly The main responsibility was to oversee all customer service representatives and to ensure all customers receive prompt service, all of requests or inquiries have been handled, and problems are resolved swiftly



Out-work

• Italy
• Technology, Information and Internet

• Tutorage

  • 2006 - Feb 2008

  Chair of Romance philology and translation Teacher of French language (assistant practice) Chair of Romance philology and translation Teacher of French language (assistant practice)



Itera Research

• Poland
• IT Services and IT Consulting
• 1 - 100 Employee

• Translator of English and French languages

  • 2007 - 2008

  Translation of software descriptions from English to French Translation of software descriptions from English to French