Experience

PIKON Benelux NV

• Belgium
• Information Technology & Services
• 1 - 100 Employee

• Senior SAP Consultant

  • Jul 2021 - Present

• SAP Consultant

  • Nov 2018 - Jun 2021

  - Various E-Invoicing implementation projects- SAP SD & MM modules



VAL D'HONY - VERDIFARM

• Belgium
• Wholesale

• Project Coordinator

  • Sep 2018 - Oct 2018

  - Order-to-cash overall process improvement- Implementation of EDI for sales orders in SAP with Middleware partner - Various SAP ERP enhacements

• Head of Customer Service Department

  • Oct 2015 - Aug 2018

  Managing Customer Service Department (9 team members)- People management, team support, being a point of escalation of all customer related issues- Order-to-cash overall process improvement- Executed SAP Upgrade as Business Process Owner for Sales & Distribution domain (business process description, preparation of test scripts, executing the tests) - Launched E-invoicing for customers- Fully automated invoicing process in SAP



Ansell

• United States
• Consumer Goods
• 700 & Above Employee

• Senior Lead Customer Service Key Accounts

  • Sep 2014 - Oct 2015

  Managing the team responsible for Key Accounts customers within Customer Service department (3 team members)- Significantly improved Customer Satisfaction and OTIF levels for Key Accounts Customers- Closed down French Retail office and managed smooth transition of French Retail Customer Service from Paris to Brussels - Successful SAP implementation for Medical business, acted as a Business Process Owner for Sales and Distribution domain- SAP Go Live support (during and after the launch) to Medical Customer Service team Show less

• Business Process Owner SAP SD - SAP implementation

  • Feb 2013 - Aug 2014

  Business Process Owner lead for Sales and Distribution domain during SAP implementation: reviewing business processes and designing future SAP solution for Industrial Business Unit• Identifying business requirements, aligning business processes according to SAP best practices• Writing Blueprint document with detailed requirement description• Test scripts preparation• Integration tests of the solution together with the key users• Training and supporting key users during Dry Run testing• Designing the layout of customer facing documents• End-to-end testing of all Order Management processes• Preparation of training materials• Master Data clean-up and preparation for upload• Providing support to end-users after Go Live Show less

• Customer Service Representative Key Accounts

  • Mar 2011 - Feb 2013

  - Managing daily business of Key Account customers (follow up on the deliveries, back orders, stock, payments, credit notes)- Providing necessary support to Sales Team (stock inquiries, product inquiries etc)- Quarterly customer visits with Sales Representative- Developing and implementing the dashboard for Key customers- Monthly reporting on the status of portfolio to the team leader

• Customer Service Representative Emerging Markets

  • Mar 2010 - Mar 2011

  - Working with Export customers, Russia, CIS and Eastern Europe, following up export documentation flow, deliveries and payments- Training new team members- Reviewing and improving current processes



Bandy World Championship

• Translator and guide for Dutch hockey team

  • Jan 2007 - Feb 2007

  - Translating and interpreting (TV and radio interviews, articles, events) - Event management - Coordinating activities (excursions, preparations for matches etc) - Translating and interpreting (TV and radio interviews, articles, events) - Event management - Coordinating activities (excursions, preparations for matches etc)