Experience

NovAtel

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Product Evaluation Engineer

  • Sep 2021 - Present

• Applications Engineer

  • Sep 2019 - Sep 2021



Veripos

• United Kingdom
• Maritime Transportation
• 1 - 100 Employee

• GNSS Network Technician

  • Jul 2014 - Sep 2019

  Part of a service delivery group, manning 24/7 Network Control Centre on 12-hour shift rotation. I implement, operate, support and manage all business-related services. I am also the first technical point of contact for clients using Veripos navigation systems. - Support 80+ remote reference stations around the globe over VPN. Liaise with 3rd party providers when required to keep maximum uptime. - Travel abroad to remote stations for carrying out maintenance or completing projects. - Control and monitor other two redundant network control centres from Aberdeen NCC which run on LINUX (mainly CentOS). - Monitoring data & maintaining 100% uptime of global distribution of DGPS Services. - Responsible for production of reports, QA procedures and any other related documentation pertaining to operation and support of positioning services. - Provision of technical assistance, support and advice to clients through the Veripos Helpdesk. Show less



Solab IT Services

• Aberdeen, United Kingdom

• Helpdesk Engineer

  • Oct 2013 - Jul 2014

  Solab IT provides support to clients with small and medium sized networks. I worked as part of infrastructure team supporting remote users. For the last five months of my employment I was outsourced to Sparrows Group providing 1st and 2nd line in house support for over 1000 users in a team of 3. Other duties summarised below • Receive, manage and resolve 1st and 2nd line issues coming to IT Helpdesk e.g. managing Active Directory & Microsoft Exchange accounts, access rules etc) • Installation, configuration and support for IT Equipment for users at remote client sites. (Troubleshooting PCs. Printers, WAPs, Windows Servers – 2008/20012 R2, Phones, patch panels, firewalls etc.) • Site Visits when required to support or deploy new equipment. Show less



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Technical Support at KNOWHOW Desk

  • Sep 2012 - Oct 2013

  Working as a PC technician increased my commercial awareness and improved my dynamic profitability. Main duties summarised below • Building PC’s, swapping, upgrading and replacing hardware components (PSUs, keyboards, screens, RAMs and hard drives etc.), resolving various software issues (Virus Removal, Microsoft Office issues etc.) performing health checks, data rescuing and backups. • Improving customers general knowledge with PCs by giving a 1 on 1 training sessions. • Fast and efficient operation within a small team under high pressure. Show less



SPAR South Africa

• South Africa
• Retail
• 700 & Above Employee

• Shop Supervisor

  • Jan 2009 - Sep 2012

  Working at Spar made me business aware and improved my customer service skills. During my first year of working at SPAR I was promoted to a store supervisor. I was involved in daily banking duties handling large sums of money, ordering stock for the shop floor, conducted initial interviews for new applicants at the store as well as coordinated and supervised the shop floor team while on shift. Working at Spar made me business aware and improved my customer service skills. During my first year of working at SPAR I was promoted to a store supervisor. I was involved in daily banking duties handling large sums of money, ordering stock for the shop floor, conducted initial interviews for new applicants at the store as well as coordinated and supervised the shop floor team while on shift.