Experience

SNT Ukraine

• Ukraine
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of the quality control department

  • May 2007 - Present

  ‑ Management of the quality of services provided to clients. Control over compliance with a high level of service quality. ‑ Monitoring compliance with SLA. ‑ Active participation in international audits with vendors to support the status of good partnership. ‑ Search for existing errors and programming in the system for registering customer appeals ‑ Terrasoft Service Desk. ‑ Development and implementation in the company of process‑oriented approaches to the work of providing services. ‑ Implementation and management of the Customer Support Service. ‑ Development of documents according to the requirements of ISO 9001 and ISO 27001 standards. ‑ Certification and recertification for compliance with ISO‑9001 and ISO‑27001 statuses. ‑ Participation in projects for testing software products and services for customers. ‑ Administration of the company's professional competence center. ‑ Implementation of customer satisfaction control processes. ‑ Management of a department of 10 employees. ‑ Development of employee motivation and encouragement programs. ‑ Management of IT projects. ‑ Participation in beta testing of the "Ukrzaliznytsia" mobile application. ‑ Management of mobile numbers belonging to the company, negotiations on the creation of attractive tariffs with providers of telephony and Internet services. Show less



"Diamond Team"

• Kyiv, Ukraine

• Owner

  • Jun 2001 - Present

  Coaching Trainings Personal Development Disclosure Destination Talent's Development Coaching Trainings Personal Development Disclosure Destination Talent's Development



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• LAN Administrator

  • Sep 1998 - May 2006

  Administration of computer networks, end-user support, server administration throughout Ukraine, the creation of training materials, user training, equipping, and control of the working environment. Administration of computer networks, end-user support, server administration throughout Ukraine, the creation of training materials, user training, equipping, and control of the working environment.



"Beeper" (East-European Telecommunication services)

• Telecommunications
• 1 - 100 Employee

• System Administrator

  • May 1996 - Aug 1998

  Administration of computer networks, end-user support, server administration, equipment and control jobs, support new services. Administration of computer networks, end-user support, server administration, equipment and control jobs, support new services.



Geoton

• Administrator

  • 1992 - 1994