Olexander Grusha
Head of the quality control department at SNT Ukraine- Claim this Profile
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Bio
Experience
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SNT Ukraine
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Ukraine
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IT Services and IT Consulting
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1 - 100 Employee
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Head of the quality control department
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May 2007 - Present
‑ Management of the quality of services provided to clients. Control over compliance with a high level of service quality. ‑ Monitoring compliance with SLA. ‑ Active participation in international audits with vendors to support the status of good partnership. ‑ Search for existing errors and programming in the system for registering customer appeals ‑ Terrasoft Service Desk. ‑ Development and implementation in the company of process‑oriented approaches to the work of providing services. ‑ Implementation and management of the Customer Support Service. ‑ Development of documents according to the requirements of ISO 9001 and ISO 27001 standards. ‑ Certification and recertification for compliance with ISO‑9001 and ISO‑27001 statuses. ‑ Participation in projects for testing software products and services for customers. ‑ Administration of the company's professional competence center. ‑ Implementation of customer satisfaction control processes. ‑ Management of a department of 10 employees. ‑ Development of employee motivation and encouragement programs. ‑ Management of IT projects. ‑ Participation in beta testing of the "Ukrzaliznytsia" mobile application. ‑ Management of mobile numbers belonging to the company, negotiations on the creation of attractive tariffs with providers of telephony and Internet services. Show less
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"Diamond Team"
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Kyiv, Ukraine
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Owner
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Jun 2001 - Present
Coaching Trainings Personal Development Disclosure Destination Talent's Development Coaching Trainings Personal Development Disclosure Destination Talent's Development
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Avon
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United Kingdom
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Personal Care Product Manufacturing
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700 & Above Employee
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LAN Administrator
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Sep 1998 - May 2006
Administration of computer networks, end-user support, server administration throughout Ukraine, the creation of training materials, user training, equipping, and control of the working environment. Administration of computer networks, end-user support, server administration throughout Ukraine, the creation of training materials, user training, equipping, and control of the working environment.
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"Beeper" (East-European Telecommunication services)
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Telecommunications
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1 - 100 Employee
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System Administrator
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May 1996 - Aug 1998
Administration of computer networks, end-user support, server administration, equipment and control jobs, support new services. Administration of computer networks, end-user support, server administration, equipment and control jobs, support new services.
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Administrator
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1992 - 1994
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Education
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The National Academy of Internal Affairs
Specialist, Lawyer -
Kyiv Polytechnic Institute
Faculty of Electronic Engineering, Engineer