Experience

JJ Marine LLC

• United Arab Emirates
• Maritime Transportation
• 1 - 100 Employee

• Operations Manager

  • Jan 2019 - Present

  • Providing leadership for the effective management and operation at the company. • Working collaboratively with the Managing Director in developing short and long term plans and goals. • Plan and develop effective company services, programs and events that reflect the company's vision and strategic priorities while complying with relevant regulatory authorities and policies. • Develop and implement effective internal budgets for all company operations and implements effective inventory and expenditure control for these areas. • Hiring, deploying, coaching, developing and evaluating staff to ensure a strong, effective and efficient multi-disciplinary team with good morale. • Ensuring adequate and appropriate day-to-day staffing to provide high quality services to yacht owners. • Ensuring effective relationship maintained between staff and yacht owners responding in a timely & effective fashion to all complaints and issues. • Negotiating contracts for company services & operations so as to maximize cost effectiveness and supplier quality. • Meets or exceeds all budgetary targets, ensures appropriate escalation and mitigation of risks to these targets. • Ensuring efficient and responsible use of staff and resources. • Review, responds and acts, where necessary, on all reports of inspection authorities. • Developing and implements an effective risk management and quality improvement program for the company operation, its facilities and services. • Developing and maintain an accurate and effective information system. • Representing the Company at the Boats Shows. • Keeping up-to-date with best practices in the field • Other duties Show less



Fancy Yachts LLC

• Dubai

• Operations Manager

  • Jun 2015 - Dec 2018

  • Providing leadership for the effective management and operation at the company. • Working collaboratively with the Managing Director in developing short and long term plans and goals. • Plan and develop effective company services, programs and events that reflect the company's vision and strategic priorities while complying with relevant regulatory authorities and policies. • Develop and implement effective internal budgets for all company operations and implements effective inventory and expenditure control for these areas. • Hiring, deploying, coaching, developing and evaluating staff to ensure a strong, effective and efficient multi-disciplinary team with good morale. • Ensuring adequate and appropriate day-to-day staffing to provide high quality services to yacht owners. • Ensuring effective relationship maintained between staff and yacht owners responding in a timely & effective fashion to all complaints and issues. • Negotiating contracts for company services & operations so as to maximize cost effectiveness and supplier quality. • Meets or exceeds all budgetary targets, ensures appropriate escalation and mitigation of risks to these targets. • Ensuring efficient and responsible use of staff and resources. • Review, responds and acts, where necessary, on all reports of inspection authorities. • Developing and implements an effective risk management and quality improvement program for the company operation, its facilities and services. • Developing and maintain an accurate and effective information system. • Representing the Company at the Boats Shows. • Keeping up-to-date with best practices in the field • Other duties Show less



Auto Trader UAE

• Dubai

• Sales executive

  • Apr 2014 - Jun 2015

  - Listening to customer requirements and presenting appropriately to make a sale; - Maintaining and developing relationships with existing customers in person and via telephone calls and emails; - Cold calling to arrange meetings with potential customers to prospect for new business; - Responding to incoming email and phone enquiries; - Acting as a contact between a company and its existing and potential markets; - Negotiating the terms of an agreement and closing sales; - Gathering market and customer information; - Representing their company at trade exhibitions, events and demonstrations; - Negotiating on price, costs, delivery and specifications with buyers and managers; - Challenging any objections with a view to getting the customer to buy; - Advising on forthcoming product developments and discussing special promotions; - Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; - Liaising with suppliers to check the progress of existing orders; - Checking the quantities of goods on display and in stock; - Recording sales and order information and sending copies to the sales office, or entering figures into a computer system; - Reviewing your own sales performance, aiming to meet or exceed targets; - Gaining a clear understanding of customers' businesses and requirements; - Making accurate, rapid cost calculations and providing customers with quotations; - Feeding future buying trends back to employers; - Attending team meeting and sharing best practice with colleagues. Show less



Rixos Hotels

• Netherlands
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Nov 2012 - Mar 2014

  - Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. - Directs visitors by maintaining employee and department directories; giving instructions. - Maintains security by following procedures; monitoring logbook; issuing visitor badges. - Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. - Maintains safe and clean reception area by complying with procedures, rules, and regulations. - Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. - Contributes to team effort by accomplishing related results as needed. Show less



Citadel Inn Gastro Boutique Hotel, Lviv, Ukraine

• Ukraine
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Jul 2010 - Nov 2012

  - Deliver excellent customer service, at all times - Assist in keeping the hotel reception area clean and tidy, at all times - Deal with all enquirers in a professional and courteous manner, in person, on the telephone or via e-mail - Administer all reservations, cancellations and no-shows, in line with company policy - Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities - Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety - Conduct regular security checks throughout the day and report any security issues to line manager - Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment - Provide reports, as required, for housekeepers and management - Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services - Maintain personal knowledge by completing in-house training and workbooks - Always adhere to all company policies and procedures and licensing laws - Be involved and contribute at team meetings - Carry out instructions given by the management team and head office Show less