Olesia L
Head of Service Delivery at ForceField- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Russian Native or bilingual proficiency
-
French Limited working proficiency
-
Czech Full professional proficiency
-
Slovak Professional working proficiency
Topline Score
Bio
Credentials
-
Exploratory Data Analysis in R
DataCampDec, 2019- Sep, 2024 -
Supervised Learning with scikit-learn
DataCampDec, 2019- Sep, 2024 -
B2 Czech Language
University of Economics, Prague (Vysoká škola ekonomická v Praze)May, 2013- Sep, 2024 -
Proficient level English
Harrow House International CollegeJan, 2012- Sep, 2024 -
C2 English Language
Colegio Británico Caxton College.Jan, 2011- Sep, 2024
Experience
-
ForceField
-
Venture Capital and Private Equity Principals
-
1 - 100 Employee
-
Head of Service Delivery
-
Oct 2022 - Present
• Implemented cost-saving initiatives that reduced operational expenses by 25% while maintaining high service quality standards.• Oversaw the delivery of complex projects with budgets ranging from $1 million to $10 million, consistently achieving an on-time delivery rate of over 95%. • Implemented performance improvement initiatives resulting in a 20% increase in productivity and a 15% reduction in project cycle time. • Built and nurtured strategic partnerships with key clients and stakeholders, resulting in a 30% increase in repeat business and a 20% improvement in customer satisfaction ratings.• Developed and executed a talent acquisition strategy that resulted in a 40% reduction in time-to-fill for critical positions within the delivery team.• Mentored and developed a high-performing team of 50+ professionals, resulting in a 25% increase in employee retention and a 15% improvement in team productivity. Show less
-
-
FinTech Portfolio Project Manager
-
Feb 2022 - Nov 2022
• Direct the advancement of multiple cryptocurrency projects, coins, games, and NFTs.• Curate and launch various social media and SEM campaigns for L1, L2, and NFTs projects.• Establish project deadlines to facilitate progress, achieving 92% of deadline goals.• Source appropriate teams in collaboration with software, engineering, creative, marketing, and executive teams.• Spearhead five projects simultaneously while upholding standards and KPIs. • Ensure that project outcomes represent target customers in order to facilitate quick service adoption.• Author and update organizational objectives, policies, and procedures.• Build a talented, cohesive team by recruiting, hiring, training, and supervising team members. • Oversee daily operations by defining priorities, developing standards, and establishing deadlines. Show less
-
-
-
BM Digital
-
Indonesia
-
Advertising Services
-
1 - 100 Employee
-
Head of Operations
-
Sep 2022 - Present
• Successfully developed and implemented a delivery strategy that contributed to a 30% increase in overall revenue within the first year of implementation. • Implemented a project management system that resulted in a 25% improvement in project delivery timelines and a 20% increase in client satisfaction ratings. • Effectively managed and provided leadership to a team of 100+ remote professionals. • Established and embedded quality assurance processes across all delivery operations, leading to a consistent delivery of high-quality services across the agency's portfolio of clients. • Led teams in managing projects, resulting in a 20% increase in project success rate and a 15% reduction in project rework. • Designed policies and procedures that aligned with the agency's overall strategy, resulting in a 25% improvement in operational efficiency. • Coordinated customer service operations, leading to a 15% increase in customer retention rates and a 10% improvement in customer satisfaction scores. • Successfully managed contracts and relationships with customers, vendors, partners, and stakeholders, resulting in a 20% increase in contract renewals and new business opportunities. • Acted as a mentor and motivator for teams, contributing to a 10% increase in employee engagement scores and a 15% improvement in team collaboration. • Regularly reported on operational performance, providing actionable insights that led to a 10% reduction in operational costs and a 5% increase in overall profitability. Show less
-
-
-
Consovenio
-
Czechia
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Chief Operations Officer
-
Jul 2022 - Present
• Design and implement business strategies, plans and procedures• Set comprehensive goals for performance and growth• Establish policies that promote company culture and vision• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance)• Lead employees to encourage maximum performance and dedication• Evaluate performance by analyzing and interpreting data and metrics• Manage relationships with partners/vendors• Overseeing the recruitment process to attract the best candidates and reduce employee turnover• Collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies Show less
-
-
Information Technology Project Coordinator
-
Oct 2019 - Jun 2022
• Prioritize and simultaneously manage four high-profile projects (Sanofi, Zentiva, Saneca, and MUFG).• Interface with the customer to develop UAT plans, coordinate testing efforts, and deploy changes to the PROD environment.• Pioneer a new PMO process including the development of Project Plan, Charter, Feasibility Study, RFP, Change Request, SDLC work flow processing, and Project Schedule Templates.• Overhaul operations with new process changes to streamline the system and service development life cycle.• Devise and implement an effective communication strategy to escalate risks related to project delivery. • Supervise an internal cross-functional team as well as 4 remote vendor partners. Show less
-
-
-
Manta PC Tools USA Inc
-
United States
-
Motor Vehicle Manufacturing
-
1 - 100 Employee
-
Project & Logistic Portfolio Advisor
-
Oct 2020 - Present
• Navigate negotiations with vendors to modify service contract terms, consolidating over $400K in annual operating costs. • Formulate a logistic flow for product delivery to the United States and Amazon (US and UK) from multiple manufacturers in China and Taiwan. • Align objectives and bridge communications with internal and external teams to achieve mutual goals. • Integrate new software to improve operations efficiency and support progress tracking. • Evaluate operations to identify and pursue opportunities for improvement. • Enhance customer service policies to increase customer satisfaction, resulting in a 12% increase in retention and loyalty. • Orchestrate the entire product development cycle for hand tools in smart storage solutions for demanding professionals within the automotive, maintenance and engineering sectors as well as motor sport enthusiasts who aspire to use the same tools as top mechanics across the globe. Show less
-
-
-
IBM
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Business Process & Project Manager
-
Jun 2021 - Apr 2022
• Engineered new business processes for monitoring and tracking client requests, closing deals, and onboarding new employees. • Streamlined onboarding by developing and executing a flowchart-based procedure guide, successfully reducing the cycle time by 45%. • Created comprehensive training materials for employees to communicate best practices for using the company's software products, resulting in an 11% increase in user productivity. • Headed two major projects for the company in the CEE region (Moneta Bank and Generali). • Coordinated the efforts of cross-functional teams from implementation throughout continuous service operation. • Amplified customer satisfaction by 60% compared to the previous quartile. Show less
-
-
-
GRACE HOLDINGS
-
South Africa
-
Non-profit Organizations
-
1 - 100 Employee
-
Head Of Operations
-
Feb 2016 - Sep 2019
• Boosted quarterly profits by 65% by motivating teams to identify new business opportunities and expand market presence. • Increased ROI by 18% within the second year of the company’s operations. • Directed a manufacturing team in the development of a unique product line of 3D panels for the European market. • Penetrated and secured new markets including Romania, Czechia, Slovakia, Bosnia and Herzegovina, Germany, and Poland markets. • Negotiated and signed contracts with the major European DIY stores Bauhaus, Leroy Merlin, Hornbach, and Penny. Show less
-
-
-
-
Sales Manager
-
Sep 2015 - Apr 2016
• Secured a deal with the "2GIS" C-Level Account, the Russian equivalent to Google Maps. • Liaised with cross-functional teams, including C-Level accounts and marketing, to understand and support the service lifecycle, financial concerns, customer feedback, and ongoing goals. • Collected and analyzed customer feedback to form valuable insights informing future operations. • Tracked and analyzed market trends to identify advertising and marketing entry opportunities. • Served as a first point of contact for clients, conferencing with them to present scaled proposals and close negotiations. • Communicated with clients to exchange pertinent information and updates regarding agreements. Show less
-
-
Education
-
2019 - 2021
University of Economics, Prague
Master's degree, Master of Information System Management -
2013 - 2017
SUNY Empire State College
Bachelor's degree, Bachelor of Science (B.sc.) in Business Administration & Management
Community
