Experience

BetB2B

• Cyprus
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Lead AM RNG

  • Oct 2022 - Present

  Main responsibilities:➢ be in charge of the discipline in the team (check communication in internal chats and with partners);➢ controlling the completion of tasks on time;➢ analytics of monthly reports, successful/problem cases;➢ helping Account Managers during interaction with other teams;➢ assistance with integration a new provider into the platform;➢ onboarding new employees.

• Account Manager

  • May 2021 - Sep 2022

  Main responsibilities:➢ handling around 25-30 accounts, close cooperation with providers;➢ managing internal projects (payments, agreements` signing, solving issues,etc);➢ managing casino content and promotions;➢ assisting the team during integration processes;➢ maintaining constant client support;➢ onboarding new staff and guiding them during probation.



Tez Tour

• Ukraine
• Leisure, Travel & Tourism
• 400 - 500 Employee

• Tour Guide

  • Mar 2017 - Apr 2020

  Main responsibilities: ➢ guiding the group of 100 people during the trip to Israel; ➢ assisting during passport controls and check-ins; ➢ providing customer support throughout the whole trip; ➢ making transfers upon arrival and departures for tourists in Cyprus; ➢ leading educational tours for agents; ➢ acting as representative and first point of contact for guests. Main responsibilities: ➢ guiding the group of 100 people during the trip to Israel; ➢ assisting during passport controls and check-ins; ➢ providing customer support throughout the whole trip; ➢ making transfers upon arrival and departures for tourists in Cyprus; ➢ leading educational tours for agents; ➢ acting as representative and first point of contact for guests.



Digital Cloud Technologies

• Ukraine
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2016 - Oct 2016

  Main responsibilities: ➢ acting as the 1st line of support for the clients; ➢ working closely with QA and Dev teams; ➢ providing timely and accurate customer feedback; ➢ talking customers through a series of actions to resolve a problem and then following up with them to ensure the problem is resolved. Main responsibilities: ➢ acting as the 1st line of support for the clients; ➢ working closely with QA and Dev teams; ➢ providing timely and accurate customer feedback; ➢ talking customers through a series of actions to resolve a problem and then following up with them to ensure the problem is resolved.



State Autonomous Institution of the Republic of Tatarstan "Universiade Village“

• Kazan, Tatarstan, Russia

• Supervisor of the guest house during 16th FINA World Championship

  • Jun 2015 - Sep 2015

  Main responsibilities: ➢ training front desk staff for providing high level of customer service; ➢ cooperating with different department in order to prepare houses and infrastructure for the guests during 16th FINA World Championship; ➢ supervising front desk managers, resolving issues and interaction with guests throughout the event. Main responsibilities: ➢ training front desk staff for providing high level of customer service; ➢ cooperating with different department in order to prepare houses and infrastructure for the guests during 16th FINA World Championship; ➢ supervising front desk managers, resolving issues and interaction with guests throughout the event.



KidSpace

• Kazan, Tatarstan, Russia

• Tutor

  • Mar 2015 - Jun 2015

  Main responsibilities: ➢ teaching kids from 3 till 14 different profession in a playful way; ➢ using various techniques to provide information to children of different ages; ➢ educate a big group of children, keep their attention and entertain simultaneously. Main responsibilities: ➢ teaching kids from 3 till 14 different profession in a playful way; ➢ using various techniques to provide information to children of different ages; ➢ educate a big group of children, keep their attention and entertain simultaneously.



TATMEDIA

• Kazan, Tatarstan, Russia

• Journalist

  • Jul 2014 - Sep 2014

  Main responsibilities: ➢ researching and writing informational news articles and stories about real events; ➢ interviewing experts, gathering first-hand accounts of events; ➢ meeting daily publishing deadlines; ➢ traveling throughout the place of events or the local markets to investigate the material Main responsibilities: ➢ researching and writing informational news articles and stories about real events; ➢ interviewing experts, gathering first-hand accounts of events; ➢ meeting daily publishing deadlines; ➢ traveling throughout the place of events or the local markets to investigate the material



Tez Tour

• Ukraine
• Leisure, Travel & Tourism
• 400 - 500 Employee

• Tour Guide

  • Mar 2012 - Sep 2012

  Main responsibilities: ➢ making arrival and departure transfers; ➢ providing informational support in a bus during the transfer; ➢ handling guests needs, inquiries and complaints with efficiency; ➢ guiding all kinds of tours. Main responsibilities: ➢ making arrival and departure transfers; ➢ providing informational support in a bus during the transfer; ➢ handling guests needs, inquiries and complaints with efficiency; ➢ guiding all kinds of tours.