Olesia Liakhova

Customer Service Team Lead at Barner Brand
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Spanish Limited working proficiency
  • English Full professional proficiency
  • Russian Native or bilingual proficiency
  • French Elementary proficiency

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Bio

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5.0

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Giacinta Pompei

I had the pleasure to work with Olesia from April 2021 through 2022 at Barner Brand, where she is serving as Customer Service Team Lead. Since day one, I’ve been extremely impressed with Olesia: she is honestly one of the smartest and brightest persons I have ever met. She is tremendously professional, hard-working, committed, talented and a true people person; she embodies Barner’s mission to put the customer first and help solve issues in any way we can. Her expertise in Customer Service and Team leading is considerable: Olesia excels at supervising, guiding, and motivating her team. She is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Not only does she possess the leadership skills needed for a team leader, but she also has the behind-the-scenes skills as well. Along with providing excellent support to internal and external stakeholders and helping build long-term relationships with our client base, Olesia has created and tirelessly improved Customer Service processes and tools. In addition, Olesia is a really great person and an absolute pleasure to work with. Her kindness, positive energy and sense of humour, helped creating a friendly and supportive atmosphere in Barner office and I am truly missing to have her as a team mate. I’m completely confident she will surpass all expectations when joining any company.

Inês M.

Olesia is an absolute pleasure to work with. Since I started in Barner, she made me feel welcomed and a part of the team. She’s extremely intelligent, and has vast knowledge in different areas that always make you want to listen to what she has to say. With a very clear communication style, this makes Olesia extremely effective in her tasks and in her approach. Her realistic view of things allows you to know that she will be looking out for you and support you along the way. She’s not afraid to tell you how it is, in the best way possible and you can see her good intentions in helping you develop. Hard-working and with a vision for continuous improvement, her leadership skills are undeniable, and even though I was not a part of her team, I could see them come into play and how she brought her team together, especially when all were working remotely. Her problem solving skills are undeniable when it comes to her position in Customer Service, making her an amazing asset for any company. I am so happy I got to work with her!

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Credentials

  • Coaching Managers & Leaders for Continuous Improvement
    Udemy
    Mar, 2023
    - Nov, 2024
  • Providing Legendary Customer Service
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • BUSLEAD3x: Leading High-Performing Teams
    The University of Queensland
    Jun, 2020
    - Nov, 2024
  • Coaching and Developing Employees
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Fundamentos de la gestión de proyectos
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • How Leaders Can Motivate Others by Creating Meaning
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Managing Teams
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • TOURISMx: Tourism and Travel Management
    The University of Queensland
    Jun, 2020
    - Nov, 2024
  • Certifying trainer Workshop - Train the Trainer
    Airbnb
    Aug, 2019
    - Nov, 2024
  • Certification for conducting corporate employee trainings
    Airbnb
    Oct, 2018
    - Nov, 2024

Experience

Education

  • Volgograd state Socio-Pedadogical University
    Doctor of Philosophy - PhD
    2013 - 2018
  • Volgograd State Socio-Pedagogical University
    Master's degree
    2012 - 2014
  • Volgograd State Socio-Pedagogical University
    Bachelor's degree
    2007 - 2012

Community

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