Olesia Liakhova
Customer Service Team Lead at Barner Brand- Claim this Profile
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Spanish Limited working proficiency
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English Full professional proficiency
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Russian Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Giacinta Pompei
I had the pleasure to work with Olesia from April 2021 through 2022 at Barner Brand, where she is serving as Customer Service Team Lead. Since day one, I’ve been extremely impressed with Olesia: she is honestly one of the smartest and brightest persons I have ever met. She is tremendously professional, hard-working, committed, talented and a true people person; she embodies Barner’s mission to put the customer first and help solve issues in any way we can. Her expertise in Customer Service and Team leading is considerable: Olesia excels at supervising, guiding, and motivating her team. She is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Not only does she possess the leadership skills needed for a team leader, but she also has the behind-the-scenes skills as well. Along with providing excellent support to internal and external stakeholders and helping build long-term relationships with our client base, Olesia has created and tirelessly improved Customer Service processes and tools. In addition, Olesia is a really great person and an absolute pleasure to work with. Her kindness, positive energy and sense of humour, helped creating a friendly and supportive atmosphere in Barner office and I am truly missing to have her as a team mate. I’m completely confident she will surpass all expectations when joining any company.
Inês M.
Olesia is an absolute pleasure to work with. Since I started in Barner, she made me feel welcomed and a part of the team. She’s extremely intelligent, and has vast knowledge in different areas that always make you want to listen to what she has to say. With a very clear communication style, this makes Olesia extremely effective in her tasks and in her approach. Her realistic view of things allows you to know that she will be looking out for you and support you along the way. She’s not afraid to tell you how it is, in the best way possible and you can see her good intentions in helping you develop. Hard-working and with a vision for continuous improvement, her leadership skills are undeniable, and even though I was not a part of her team, I could see them come into play and how she brought her team together, especially when all were working remotely. Her problem solving skills are undeniable when it comes to her position in Customer Service, making her an amazing asset for any company. I am so happy I got to work with her!
Giacinta Pompei
I had the pleasure to work with Olesia from April 2021 through 2022 at Barner Brand, where she is serving as Customer Service Team Lead. Since day one, I’ve been extremely impressed with Olesia: she is honestly one of the smartest and brightest persons I have ever met. She is tremendously professional, hard-working, committed, talented and a true people person; she embodies Barner’s mission to put the customer first and help solve issues in any way we can. Her expertise in Customer Service and Team leading is considerable: Olesia excels at supervising, guiding, and motivating her team. She is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Not only does she possess the leadership skills needed for a team leader, but she also has the behind-the-scenes skills as well. Along with providing excellent support to internal and external stakeholders and helping build long-term relationships with our client base, Olesia has created and tirelessly improved Customer Service processes and tools. In addition, Olesia is a really great person and an absolute pleasure to work with. Her kindness, positive energy and sense of humour, helped creating a friendly and supportive atmosphere in Barner office and I am truly missing to have her as a team mate. I’m completely confident she will surpass all expectations when joining any company.
Inês M.
Olesia is an absolute pleasure to work with. Since I started in Barner, she made me feel welcomed and a part of the team. She’s extremely intelligent, and has vast knowledge in different areas that always make you want to listen to what she has to say. With a very clear communication style, this makes Olesia extremely effective in her tasks and in her approach. Her realistic view of things allows you to know that she will be looking out for you and support you along the way. She’s not afraid to tell you how it is, in the best way possible and you can see her good intentions in helping you develop. Hard-working and with a vision for continuous improvement, her leadership skills are undeniable, and even though I was not a part of her team, I could see them come into play and how she brought her team together, especially when all were working remotely. Her problem solving skills are undeniable when it comes to her position in Customer Service, making her an amazing asset for any company. I am so happy I got to work with her!
Giacinta Pompei
I had the pleasure to work with Olesia from April 2021 through 2022 at Barner Brand, where she is serving as Customer Service Team Lead. Since day one, I’ve been extremely impressed with Olesia: she is honestly one of the smartest and brightest persons I have ever met. She is tremendously professional, hard-working, committed, talented and a true people person; she embodies Barner’s mission to put the customer first and help solve issues in any way we can. Her expertise in Customer Service and Team leading is considerable: Olesia excels at supervising, guiding, and motivating her team. She is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Not only does she possess the leadership skills needed for a team leader, but she also has the behind-the-scenes skills as well. Along with providing excellent support to internal and external stakeholders and helping build long-term relationships with our client base, Olesia has created and tirelessly improved Customer Service processes and tools. In addition, Olesia is a really great person and an absolute pleasure to work with. Her kindness, positive energy and sense of humour, helped creating a friendly and supportive atmosphere in Barner office and I am truly missing to have her as a team mate. I’m completely confident she will surpass all expectations when joining any company.
Inês M.
Olesia is an absolute pleasure to work with. Since I started in Barner, she made me feel welcomed and a part of the team. She’s extremely intelligent, and has vast knowledge in different areas that always make you want to listen to what she has to say. With a very clear communication style, this makes Olesia extremely effective in her tasks and in her approach. Her realistic view of things allows you to know that she will be looking out for you and support you along the way. She’s not afraid to tell you how it is, in the best way possible and you can see her good intentions in helping you develop. Hard-working and with a vision for continuous improvement, her leadership skills are undeniable, and even though I was not a part of her team, I could see them come into play and how she brought her team together, especially when all were working remotely. Her problem solving skills are undeniable when it comes to her position in Customer Service, making her an amazing asset for any company. I am so happy I got to work with her!
Giacinta Pompei
I had the pleasure to work with Olesia from April 2021 through 2022 at Barner Brand, where she is serving as Customer Service Team Lead. Since day one, I’ve been extremely impressed with Olesia: she is honestly one of the smartest and brightest persons I have ever met. She is tremendously professional, hard-working, committed, talented and a true people person; she embodies Barner’s mission to put the customer first and help solve issues in any way we can. Her expertise in Customer Service and Team leading is considerable: Olesia excels at supervising, guiding, and motivating her team. She is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Not only does she possess the leadership skills needed for a team leader, but she also has the behind-the-scenes skills as well. Along with providing excellent support to internal and external stakeholders and helping build long-term relationships with our client base, Olesia has created and tirelessly improved Customer Service processes and tools. In addition, Olesia is a really great person and an absolute pleasure to work with. Her kindness, positive energy and sense of humour, helped creating a friendly and supportive atmosphere in Barner office and I am truly missing to have her as a team mate. I’m completely confident she will surpass all expectations when joining any company.
Inês M.
Olesia is an absolute pleasure to work with. Since I started in Barner, she made me feel welcomed and a part of the team. She’s extremely intelligent, and has vast knowledge in different areas that always make you want to listen to what she has to say. With a very clear communication style, this makes Olesia extremely effective in her tasks and in her approach. Her realistic view of things allows you to know that she will be looking out for you and support you along the way. She’s not afraid to tell you how it is, in the best way possible and you can see her good intentions in helping you develop. Hard-working and with a vision for continuous improvement, her leadership skills are undeniable, and even though I was not a part of her team, I could see them come into play and how she brought her team together, especially when all were working remotely. Her problem solving skills are undeniable when it comes to her position in Customer Service, making her an amazing asset for any company. I am so happy I got to work with her!
Credentials
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Coaching Managers & Leaders for Continuous Improvement
UdemyMar, 2023- Nov, 2024 -
Providing Legendary Customer Service
LinkedInJan, 2022- Nov, 2024 -
BUSLEAD3x: Leading High-Performing Teams
The University of QueenslandJun, 2020- Nov, 2024 -
Coaching and Developing Employees
LinkedInJun, 2020- Nov, 2024 -
Fundamentos de la gestión de proyectos
LinkedInJun, 2020- Nov, 2024 -
How Leaders Can Motivate Others by Creating Meaning
LinkedInJun, 2020- Nov, 2024 -
Managing Teams
LinkedInJun, 2020- Nov, 2024 -
TOURISMx: Tourism and Travel Management
The University of QueenslandJun, 2020- Nov, 2024 -
Certifying trainer Workshop - Train the Trainer
AirbnbAug, 2019- Nov, 2024 -
Certification for conducting corporate employee trainings
AirbnbOct, 2018- Nov, 2024
Experience
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Barner Brand
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Spain
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Service Team Lead
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Jul 2020 - Present
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CPM International Contact Centre
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Spain
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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CPM Trainer
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May 2020 - Jul 2020
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Certifying Airbnb Trainer
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Sep 2019 - May 2020
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Certified Airbnb Trainer
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Sep 2018 - Sep 2019
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Customer Service Senior Case Manager
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Jul 2018 - Sep 2018
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Customer Service Junior Case Manager
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Apr 2018 - Jun 2018
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Customer Service Non-Trip Specialist
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Jan 2018 - Mar 2018
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Volgograd State Pedagogical University
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Volgograd, Russia
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University Senior Lecturer
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Sep 2012 - Sep 2017
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Private Sector
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IT Services and IT Consulting
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700 & Above Employee
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English Language Teacher
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2012 - 2017
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Teacher of Social Science
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2012 - 2017
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Institute of professional innovations
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Higher Education
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1 - 100 Employee
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University Lecturer
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Sep 2014 - Dec 2014
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Volgograd State Medicial College
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Volgograd, Russia
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College Teacher
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Jan 2013 - Jun 2013
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Advertising agency "RnB Group"
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Volgograd, Russia
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Advertising Promotions Manager
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Feb 2008 - Feb 2009
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Education
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Volgograd state Socio-Pedadogical University
Doctor of Philosophy - PhD -
Volgograd State Socio-Pedagogical University
Master's degree -
Volgograd State Socio-Pedagogical University
Bachelor's degree