Experience

Docrobot

• Russian Federation
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Analyst

  • Jan 2021 - Present



KOMPANIJA E-KOM PRAJM

• Алматы, Казахстан

• Senior Information Technology Business and System Analyst (REMOTELY)

  • Feb 2019 - Jan 2021



Sitera OOO

• Kiev Region, Ukraine

• Senior IT Specialist (REMOTELY)

  • Jun 2018 - Feb 2019

  Processing requests for improvements: identifying the objectives of improvements, suggesting possible solutions to the issue, adjusting them according to client's needs, setting the technical tasks, monitoring the implementation, testing and commissioning, presenting solutions to the client. Analysis of errors in the treatment of customers and the formulation of Technical Tasks for their elimination in the Youtrack system. Monitoring the implementation of tasks and testing them. formalization and specification of customer requirements for the development of new products and services SLA software installation and update site administration writing the instructions working with conversion maps (XSLT), parsing and comparing XML-files with XSD schemas work with databases (SQL) creating XML, Edifact, Eancom files Handling clients' written requests on the Web and integration issues.



Docrobot

• Russian Federation
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Specialist

  • Oct 2016 - Jun 2018

  - Working with EDI and EDO documents in XML, EANCOM, IDOC, CSV, DBF formats. - Analysis and correction of errors in the structure of EDI and EDO messages and the process of their exchange. - Set the exchange of EDI and EDO documents between clients. - Customer training, creating instructions. Performed troubleshooting techniques over the phone or via phone, online-chat and web messenger to identify and resolve issues. Established patterns to reoccurring issues . Assist team members and provide support and solutions to customer queries to meet company objectives. Maintained updated knowledge of company products and services to better provide customer support and service solutions.