Experience

Vodafone Ukraine

• Ukraine
• Telecommunications
• 200 - 300 Employee

• Expert of business process organization

  • Nov 2016 - Present

  • analysis of processes, identification of problem areas, development of solution methods;• launch of new projects, improvement and support of existing ones;• participation in the creation of new company products, their testing and launch;• development, implementation and control of the KPI system to increase the efficiency of employees;• study of customer experience, development of measures to increase customer satisfaction.

• Expert of customer service

  • Sep 2015 - Oct 2016

  • processing of customer requests for activation/deactivation of services;• detection of bugs in the operation of programs/bases and services, and transfer of information to engineers/developers;•informational support of customer service specialists.