Experience

Spotta

• United Kingdom
• Business Intelligence Platforms
• 1 - 100 Employee

• Operations Specialist

  • Mar 2023 - Present

  • Proactively managing and optimising facility operations, ensuring a seamless functionality and creating a safe, efficient, and productive work environment for all stakeholders. • Successfully coordinating export logistics and stock management activities, improving efficiency of supply chain operations for shipments to the UK, Europe, and Middle East. • Organising end-to-end travel arrangement, making cost-conscious decision while delivering the best possible experience for all stakeholders. • Coordinating and planning social events for the team, including company lunches, team-building activities, maintaining a fun and positive environment for the team. Show less



Illumina

• United States
• Biotechnology Research
• 700 & Above Employee

• Commercial Service Operations Specialist

  • Oct 2021 - Mar 2023

  • Managed quality control reviews to ensure that records of maintenance and repairs carried out on Illumina genome sequencing instruments met high standards. The quality control changes contributed to a successfully ISO 13485:2016 audit in Oct 2022. • Drove workflow enhancements under Salesforces to achieve flawless end-to-end management of maintenance and repair Work Orders. Identified improvements leading to the automation of critical parts of the workflow. • Coordinated escalation of issues impacting CRM system with engineering teams. Led resolution working in close collaboration with Service Operations, Customer Care, Compliance and Tech Support. • Drove adoption of new Work Order process by engineering team based in former West region. Trained engineers to the new workflow and advocated best practices, working closely with FSMs of that region. • Service Operations lead for training of current and new employees. Show less



ista Energy UK

• United Kingdom
• Utilities
• 1 - 100 Employee

• Technical Sales Administrator

  • Nov 2020 - Oct 2021

  • Point of contact to customers for sales opportunities. Working closely with sales team to respond to tenders and draft customer proposals. Created monthly reports for the management team, capturing the latest sales figures and future opportunities. • Liaised with Logistics team to ensure timely delivery of orders. Streamlined process which helped reduce delivery time for critical deliveries. • Responsible for maintaining product and customer information under Microsoft Dynamics. Developed dashboards improving visibility of the sales pipeline. Show less



Wavenet Connected

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Sales Administration Manager

  • Sep 2019 - Aug 2020

  • Responsible for raising sales orders, managing contract signatures under DocuSign, and creating internal sales records and leasing documentation. • Point of contact with Sales Support, Finance & Engineering to analyse customer feedback and find adequate resolution to arising disputes. My involvement helped recover £120k in revenue. • Supported sales team getting up to speed with the CRM solution, and helped with the maintenance of key customers information in the system. • Responsible for raising sales orders, managing contract signatures under DocuSign, and creating internal sales records and leasing documentation. • Point of contact with Sales Support, Finance & Engineering to analyse customer feedback and find adequate resolution to arising disputes. My involvement helped recover £120k in revenue. • Supported sales team getting up to speed with the CRM solution, and helped with the maintenance of key customers information in the system.



aparto Student

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Assistant Property Manager

  • Jul 2018 - Sep 2019

  • Assisted Accommodation Manager in the day-to-day management and maintenance of the 270-student accommodation building. Responded to incoming enquiries regarding tenancy, and followed up leads to maximize opportunity to increase tenancy sales. • Performed regular checks of the buildings and private accommodation to identify potential damage, defects, and hazards. Liaised with external contractors for regular repairs and maintenance work. • Created monthly site management report capturing updates on occupancy, rent collection, site maintenance and incidents. Show less



The Sick Children's Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Assistant House Manager

  • Aug 2014 - Jul 2018

  • Managed interactions with customers from registration to checkout, dealing with day-to-day requests, complaints, and performed regular rooms inspections. Managed building regulation inspection process ensuring welfare of the residents. • Purchased house supplies within budget, liaising with suppliers when required to procure maintenance services, requesting invoices, and managing payments. • Organised annual fund-raising events bringing over £50,000 per year. • Managed interactions with customers from registration to checkout, dealing with day-to-day requests, complaints, and performed regular rooms inspections. Managed building regulation inspection process ensuring welfare of the residents. • Purchased house supplies within budget, liaising with suppliers when required to procure maintenance services, requesting invoices, and managing payments. • Organised annual fund-raising events bringing over £50,000 per year.