Olena Glutz

Lead IT Delivery Manager at TechHive
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Contact Information
us****@****om
(386) 825-5501
Location
LT

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Experience

    • Lithuania
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Lead IT Delivery Manager
      • Feb 2020 - Present

      • Leading implementation and delivery of products, managing the scope of work, objectives, timelines, quality of deliverables, and other project management activities for the project(s) • Developing strategic business plans and consulting on best practices and leading thinking related to the delivery of professional services of software products in support of the business • Managing escalated client delivery issues and ensuring clear action plans are developed in resolution • Monitoring and reportimg on project issues and risks. Working with project teams, vendors, and stakeholders to resolve appropriately; • Reviewing the project budget and scope of work, including management of project budget(s) to meet financial and company goals, proactively ensuring adherence to change control processes and ongoing capacity planning • Assisting in the gathering of business requirements, Troubleshooting issues, and driving resolution • Continually reviewing and ensuring adequate internal and external resources are available to meet project deliverables and milestones Show less

    • Lithuania
    • Retail
    • 400 - 500 Employee
    • Business Analyst
      • Feb 2016 - Jul 2019

      • Identify automation opportunities wherever possible. • Perform data gathering, root cause analysis and performance trending to develop appropriate process control changes. • Document current procedural steps and to-be process flows • Document all process steps, factoring in service levels, staffing resources, current technology, other team involvement, and exception handling steps. • Document, update, and maintain documentation on process improvements. • Provide training support on new processes • Prioritize and implement process change requirements based on the critical project needs. • Develop project plans for all approved process improvement projects. • Assign and manage project teams for all approved process improvement projects. Show less

    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Junior Developer
      • Oct 2013 - May 2015

      - Working in an Agile team of Full Stack developers. - Maintain and create new functionalities for Backend in .Net Core, .Net Framework and C#. - Maintain and develop websites in Frontend using Angular and Knockout. - Involved in the architectural design of components and features. - UI testing and Unit testing using XUnit for Backend and Selenium / SpecFlow, Jasmine for frontend. - Involved in rotational Scrum Master role. - Maintain CI / CD pipelines. - Working in an Agile team of Full Stack developers. - Maintain and create new functionalities for Backend in .Net Core, .Net Framework and C#. - Maintain and develop websites in Frontend using Angular and Knockout. - Involved in the architectural design of components and features. - UI testing and Unit testing using XUnit for Backend and Selenium / SpecFlow, Jasmine for frontend. - Involved in rotational Scrum Master role. - Maintain CI / CD pipelines.

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • IT Support Specialist
      • Mar 2010 - Sep 2013

      Responsibilities: Make data easily accessible to those who need it; Pay attention to customers’ descriptions of computer problems Ask questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or repair computer equipment and related devices Train users to work with new computer hardware or software Document changes, revisions and problems Provide other team members and managers information" Responsibilities: Make data easily accessible to those who need it; Pay attention to customers’ descriptions of computer problems Ask questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or repair computer equipment and related devices Train users to work with new computer hardware or software Document changes, revisions and problems Provide other team members and managers information"

Education

  • LCC International University, Lithuania
    Bachelor's degree, Computer and Information Sciences and Support Services
    2004 - 2009

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