Project Manager

• Jun 2023 - Present

Project Manager

• Jan 2023 - Mar 2023

• Successfully implemented tabletop menu tablets at two restaurant locations, streamlining the ordering process for customers. • Decreased the table turn time by 30 minutes, resulting in a 10% increase in daily guest count and a 35% boost in revenue. • After test launch issues with the tablets, we decided to weed out glitchy ones through the newly developed pre-service checklist, resulting in meeting the quality standard of less than 5% of customers reporting technical issues. • Successfully implemented tabletop menu tablets at two restaurant locations, streamlining the ordering process for customers. • Decreased the table turn time by 30 minutes, resulting in a 10% increase in daily guest count and a 35% boost in revenue. • After test launch issues with the tablets, we decided to weed out glitchy ones through the newly developed pre-service checklist, resulting in meeting the quality standard of less than 5% of customers reporting technical issues.

IT Scrum Master

• Jan 2023 - Jan 2023

• Led and supervised a cross-functional Scrum team of developers, designers, and quality assurance professionals to develop the web app Petly within a tight deadline of three weeks. • Technologies: HTML, CSS, JavaScript, React, Redux Toolkit, Node.js, MongoDB, Axios, Styled Components • Facilitated Planning Poker, sprint planning, sprint review, daily stand-ups, and sprint retrospective sessions, as well as a closeout meeting at the end of the project. • Tracked and reported on the project progress using Jira, including tools such as user stories, burndown charts, and velocity metrics. Show less

Project Manager

• Jun 2022 - Dec 2022

• Managed a project that introduced low-maintenance plant delivery, resulting in a 5% increase in overall revenue for Office Green. • Developed project goals and worked collaboratively with cross-functional teams to ensure timely and budget-friendly delivery within the given scope. • Implemented test batches to identify early impediments, resulting in a 10% improvement in on-time delivery rates and a customer satisfaction rating of 4.6 out of 5 • Managed a project that introduced low-maintenance plant delivery, resulting in a 5% increase in overall revenue for Office Green. • Developed project goals and worked collaboratively with cross-functional teams to ensure timely and budget-friendly delivery within the given scope. • Implemented test batches to identify early impediments, resulting in a 10% improvement in on-time delivery rates and a customer satisfaction rating of 4.6 out of 5

Head of Sales

• Dec 2021 - May 2022

• Tracked personal and team performance via kpi-metrics • Managed four employee schedules • Provided adaptation, coaching, and mentoring to achieve sales goals • Created an adaptation system that allowed fast taking office • Tracked personal and team performance via kpi-metrics • Managed four employee schedules • Provided adaptation, coaching, and mentoring to achieve sales goals • Created an adaptation system that allowed fast taking office

Sales Representative

• May 2020 - Nov 2021

• Gained a high level of skills in each stage of a sales funnel • Maintained a record sales quota for a long time in the company • Increased the closing rate from 7% to 16% • Provided adaptation and coaching of junior reps • Gained a high level of skills in each stage of a sales funnel • Maintained a record sales quota for a long time in the company • Increased the closing rate from 7% to 16% • Provided adaptation and coaching of junior reps

Sales Representative

• May 2017 - Apr 2020

• Cold-called 10+ potential clients advise scheduling a visit to the office • Presented, promoted, and sold insurance services to meet their needs • Provided adaptation and coaching of junior reps • Cold-called 10+ potential clients advise scheduling a visit to the office • Presented, promoted, and sold insurance services to meet their needs • Provided adaptation and coaching of junior reps