Oleksandra Zabolotna
Customer Success Consultant at Simply CRM- Claim this Profile
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English Full professional proficiency
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Russian Native or bilingual proficiency
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Ukrainian Native or bilingual proficiency
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Polish Limited working proficiency
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Portuguese Limited working proficiency
Topline Score
Bio
Elina Cadouri
Sasha has been wonderful to have on our team! She's a great communicator, team player and hard worker. She has proven herself very capable; in addition to excelling in her customer service role, she often contributed on additional tasks within the company including assisting with community, social media, team building, and product testing. I especially value her trustworthiness in completing tasks with the highest integrity which is crucial in a customer support role. She was always professional in her interactions with customers and provided valuable feedback from our customers to our product, business and development teams. I would be very glad to work with Sasha again in the future.
Elina Cadouri
Sasha has been wonderful to have on our team! She's a great communicator, team player and hard worker. She has proven herself very capable; in addition to excelling in her customer service role, she often contributed on additional tasks within the company including assisting with community, social media, team building, and product testing. I especially value her trustworthiness in completing tasks with the highest integrity which is crucial in a customer support role. She was always professional in her interactions with customers and provided valuable feedback from our customers to our product, business and development teams. I would be very glad to work with Sasha again in the future.
Elina Cadouri
Sasha has been wonderful to have on our team! She's a great communicator, team player and hard worker. She has proven herself very capable; in addition to excelling in her customer service role, she often contributed on additional tasks within the company including assisting with community, social media, team building, and product testing. I especially value her trustworthiness in completing tasks with the highest integrity which is crucial in a customer support role. She was always professional in her interactions with customers and provided valuable feedback from our customers to our product, business and development teams. I would be very glad to work with Sasha again in the future.
Elina Cadouri
Sasha has been wonderful to have on our team! She's a great communicator, team player and hard worker. She has proven herself very capable; in addition to excelling in her customer service role, she often contributed on additional tasks within the company including assisting with community, social media, team building, and product testing. I especially value her trustworthiness in completing tasks with the highest integrity which is crucial in a customer support role. She was always professional in her interactions with customers and provided valuable feedback from our customers to our product, business and development teams. I would be very glad to work with Sasha again in the future.
Experience
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Simply CRM
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Denmark
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Software Development
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Customer Success Consultant
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Jan 2020 - Present
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Verifiable
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United States
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Software Development
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1 - 100 Employee
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Customer Success Specialist
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Jul 2019 - May 2020
- Performed direct communication with key clients and customers to ensure highest quality support and custom solutions - Created, updated and organized the knowledge base - Conducted basic testing, troubleshooting and reporting of issues to the tech team - Organized and managed online team-wide activities - Effectively collaborated with other members of the remote multicultural team. - Performed direct communication with key clients and customers to ensure highest quality support and custom solutions - Created, updated and organized the knowledge base - Conducted basic testing, troubleshooting and reporting of issues to the tech team - Organized and managed online team-wide activities - Effectively collaborated with other members of the remote multicultural team.
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Dock
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Netherlands
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Non-profit Organizations
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300 - 400 Employee
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Customer Success Specialist
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Nov 2017 - May 2020
Research activities, marketing and social media management. Support tasks and help center coordination. Worked remotely in a multicultural team. Research activities, marketing and social media management. Support tasks and help center coordination. Worked remotely in a multicultural team.
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Remote.com
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Türkiye
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Human Resources Services
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1 - 100 Employee
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Customer Service and Support Specialist
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2017 - Sep 2019
- Handled support and assisted individual customers on a platform with over 3 million users. - Provided account management, payment processing, domain assistance - Assisted with testing, troubleshooting and reporting issues to the tech team - Handled support and assisted individual customers on a platform with over 3 million users. - Provided account management, payment processing, domain assistance - Assisted with testing, troubleshooting and reporting issues to the tech team
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branded.me
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Customer Service Specialist
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Feb 2015 - 2017
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K5 Learning
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Canada
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E-Learning Providers
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1 - 100 Employee
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Customer Service Agent
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Feb 2015 - 2016
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radooga
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United States
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Events Services
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1 - 100 Employee
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Teams Coordinator
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2010 - 2013
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Education
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2017 - 2019
Instituto Superior de Psicologia Aplicada
Master's degree, Industrial and Organizational Psychology -
2014 - 2017
Uniwersytet Opolski
Master’s Degree, Psychology -
2006 - 2010
Borys Grinchenko Kyiv University
Bachelor of Education (B.Ed.), English Language and Literature, General
Community
